Comms equipment maker Mitel has outlined its plan to use cloud technology to keep pace with the changing demands of the mobile-first world. Its cloud strategy will straddle technical barriers between enterprise and mobile silos and create a cohesive whole, it says.
As the lines between consumers and businesses blur, 80 per cent of enterprises have no cohesion between their business communications platform and their mobile networks, according to Mitel’s research source Webtorial. The vendor has outlined how it tends to build the intersection of mobile, enterprise and cloud technologies, through three major product initiatives.
Mitel said it will work with mobile carriers on three continents to create new Voice over WiFi (VoWiFi) systems. In addition, it is to launch a series of mobile enterprise cloud-based products and solutions. The third strand in its mobile-cloud strategy will be the creation of new business accelerators to speed the development of real-time services and solutions.
Details of some of the new inventions underpinning this strategy have been released. These include a range of ‘tap-to-connect’ communications and collaboration tools optimized for smartphones. These use Mitel’s MiCollab unified comms to create a consistent user interface for voice, video and collaboration.
Meanwhile Mitel is to expand its MiCloud platform into France, UK and Germany to help service providers help enterprise cloud customers to integrate their complex IT frameworks and move SMB clients to the public cloud. Mitel has also pledged support for cloud service providers with improved intelligent customer service through its MiContact Center for the mobile enterprise. Its analytics capacity can now integrate with IoT and M2M triggers, Mitel says.
Mitel’s cloud portfolio will give large enterprises the speed and flexibility they need to create cohesion across mixed hardware and software environments, said CEO Rich McBee.