During the summer, the UK’s mobile operator community got to hone its skills on real time network performance management, when ten million visitors descended on the country’s capital for the Olympic and Paralympic Games.
As part of the preparations, Everything Everywhere, Vodafone, 3UK and O2 formed the Joint Operators Olympic Group (JOOG) to deal with the mobile traffic challenges during the Games and to provide coverage around the main 80,000 seat Olympic Stadium.
Richard Caul, senior manager for core voice platforms support – network and service operations at EE, talked to telecoms.com about the dedicated real time monitoring of every node covering the Olympic venues.
Dedicated network performance teams were constantly optimising the network to ensure quality of service was maintained and improved if performance dipped below any KPI threshold, while every day all operators would review performance together. A team based in Canary Wharf and on the Olympic park was present 24-7 which ensured every fault was quickly analysed and fixed within very demanding SLA’s.