Category: AI


Oracle predicts the end of human interaction

The way brands build their relationships with customers are set to undergo a significant change over the next couple of years thanks to the normalization of technologies such as VR and AI.

AWS steps up AI focus

AWS has announced three new features for its artificial intelligence portfolio at re:Invent 2016 in Las Vegas this week.

Google AI translation tool starts to teach itself

Don’t worry, Google’s AI hasn’t created its own language to hide evil intentions from its human masters, but it has started to teach itself how to translate without a human directly teaching it.

Telecoms.com eBook: AI in CEM – the opportunity for telcos

Advances in artificial intelligence presents an opportunity for telecoms operators to entirely revolutionise their approach to customer experience management. Customer service, specifically, comes with a standard cost per user – and every time the customer makes contact to discuss a problem that’s a charge to the operator. Therein lies the problem with the existing model, it isn’t pre-empting customer experience issues.

IBM backs Watson as a fashionista

With the Christmas period fast approaching everyone needs a bit of help with present ideas, and who better to help you buy presents for your nearest and dearest than the highly stylish IBM software engineers.

Google and AWS step up public cloud war

Both companies are respected as innovators, both are growing fast and both are targeting the public cloud sector for world domination; who will win the battle?

The Telecoms.com Podcast: AI for Dummies

We knew it was too good to last. Scott’s off again this week so Iain Morris from Light Reading is in the studio to help Jamie and Tim figure out how to control AI. We get our heads stuck in the clouds discussing Google’s Pixel launch and how it plans to take on iPhone and Samsung; before moving on to spectrum woes for Three in the UK and the Indian regulator. Yahoo’s naughty behaviour gets found out this week, and Tim recalls his tails from Berlin, where a “mentalist” ripped his head open on stage… metaphorically… while Iron Maiden singer Bruce Dickinson explained why customers are a nightmare for everyone. Finally, we find out what Europeans are searching about British people online. The results are spectacular.

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