Category: Digital Transformation


The 15 May Recap

A recap of the week’s telecoms news. Softbank has reported a surge in profits, while also announcing a new collaboration with Qualcomm, and finally spraying the cash from its incubator. Over in the UK, BT has been chopping jobs and Gavin ‘Hasselhoff’ Patterson has decided not to take a bonus this year. Finally, there has been continued shape shifting in Ericsson as another executive jumps ship.

Nokia backs the bot revolution

Nokia has introduced a number of new artificial intelligence-driven offerings, taking another incremental step towards network automation and the widespread use of bots in customer services.

The State of Digital Transformation in Telecommunications

We conducted a survey of telecom operators to better understand which aspects of digital transformation are most important to them and where they are placing their investment “bets”. We asked them about the degree to which their organizations had already adopted technology and practices such as DevOps, Cloud and NFV. And we asked how they planned to address the OTT threat including aspects such as user data monetization (taking a leaf out of Facebook and Google’s book). In this report we present the results.

Delivering Superior Customer Experience at Teléfonica Deutschland

A key element in Teléfonica Deutschland Digital Transformation Journey Executive Summary Teléfonica has made customer experience a brand differentiator, with an ambition to grow the Teléfonica and O2 brands by delivering superior customer experiences that subscribers will not find elsewhere. However, despite spending millions on probing systems, the advent of encrypted Over-The-Top (OTT) aps has […]

Vodafone Germany and Huawei innovate in predictive maintenance with robust network services

In this video Klaudius Koschella, Head of Access & Transmission Network Operations Department, Vodafone GmbH explained why and how to change operation model from Reactive to Proactive and Predictive network maintenance? And How is Robust Network Services supporting this change? He also talked with telecoms.com journalist about the key benefits of cooperation with Huawei and Vodafone’s vision in Huawei-VDF cooperation in next 3-5years.

Spotlight on Huawei Global Services VIP Showcase

Every year Huawei sets a Huawei Global Services VIP Showcase in Renaissance Hotel separates from Fira Gran Via in order to sit down with customers to and have deep discussion about hot topics of Digital transformation. In the video Weibing, CMO of Huawei Global Services talked about digital transformation and the objective this year.

Amdocs talks intelligent operations

Eric Updyke, Group President of Amdocs Services, explores ways to help CSPs manage their many investments in both networks and IT. Ultimately this means becoming a digital service provider and taking on a new kind of competitor and Updyke talks us through a couple of customer journeys in on that path.

Polls

Should privacy be treated as a right to protect stringently, or a commodity for users to trade for benefits?

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