Category: Digital Transformation

Is the UK going to be ready for EU GDPR?

With just under 12 months to go until the European Union imposes new data protection regulations, there seems to be a growing sense of unpreparedness throughout the industry.

The 15 May Recap

A recap of the week’s telecoms news. Softbank has reported a surge in profits, while also announcing a new collaboration with Qualcomm, and finally spraying the cash from its incubator. Over in the UK, BT has been chopping jobs and Gavin ‘Hasselhoff’ Patterson has decided not to take a bonus this year. Finally, there has been continued shape shifting in Ericsson as another executive jumps ship.

Nokia backs the bot revolution

Nokia has introduced a number of new artificial intelligence-driven offerings, taking another incremental step towards network automation and the widespread use of bots in customer services.

The State of Digital Transformation in Telecommunications

We conducted a survey of telecom operators to better understand which aspects of digital transformation are most important to them and where they are placing their investment “bets”. We asked them about the degree to which their organizations had already adopted technology and practices such as DevOps, Cloud and NFV. And we asked how they planned to address the OTT threat including aspects such as user data monetization (taking a leaf out of Facebook and Google’s book). In this report we present the results.

Delivering Superior Customer Experience at Teléfonica Deutschland

A key element in Teléfonica Deutschland Digital Transformation Journey Executive Summary Teléfonica has made customer experience a brand differentiator, with an ambition to grow the Teléfonica and O2 brands by delivering superior customer experiences that subscribers will not find elsewhere. However, despite spending millions on probing systems, the advent of encrypted Over-The-Top (OTT) aps has […]


What will be the defining telecoms trend in 2018?

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