webinars

Why Voice Quality Is Still a Differentiator in Today’s Mobile Networks

The proportion of mobile network traffic represented by voice communications has been steadily decreasing so now it represents around 2% of traffic compared with around 70% for video. We have also seen the rise of OTT voice services competing with operators. Additionally, the emergence of new voice codecs and complex network technology make measuring end user voice quality more challenging.

The Road to 5G: European Momentum

The webinar will discuss the momentum behind 5G in Europe, what the key next steps are from a technology, spectrum and regulatory standpoint and the operators that are accelerating the commercial rollout.

The Future of Customer Care in the AI Era

This Telecoms.com webinar, presented jointly by Microsoft and Amdocs, will review the current state of customer care centers at communications and media providers today and will provide a view of the future of customer care for telcos.

IoT: Simplifying the Path to Revenue

IoT isn’t just a business strategy. It’s a multi-dimensional business model comprising an increasingly complex web of partners and connected ecosystems. In this webinar, using real-world examples from our partnership with Arrow and global mobile network operators, CSG will discuss what’s required to establish a successful IoT program that provides continued monetization opportunities and sustainable growth… regardless of industry.

Are You Really Taking Care of QoE in Your Mobile Network?

With operators under pressure to deliver ever-higher Quality of Experience (QoE) of services to their subscribers whilst ensuring opex and capex efficiencies, this webinar examines the role of drive testing and benchmarking to provide the reliable end-user insight needed for intelligent network investment decisions. Furthermore, it looks at the factors influencing accuracy and reliability of data acquisition and data analytics and how correct measurement equipment and technique can enable the efficient delivery of better services and higher quality to customers.

Digital BSS, Quick Wins and 101 Use Cases

Digital BSS needs to adapt and support your business. Not the other way around. Service providers shouldn’t be held captive by vendor lock-in and need to wait for a lengthy and expensive change requests to enable them to compete. This is changing. New advances are enabling Digital BSS functions to be delivered down to individual use case level.

The Future of Virtual Agents in the AI Era

This Telecoms.com webinar, presented jointly by Forrester & Amdocs, provides an extensive analysis of the current state of virtual agents at communication and media service providers. It will introduce key industry trends in the area of artificial intelligence in general and chatbots in particular, analyze how service providers are investing resources to take advantage of these technologies, and look at how service providers are perceived in the eyes of the customer.

BSS is Being Re-Imagined – What Does this Mean to Your Business?

BSS is being turned on its head. This is being driven by telcos changing their business models and vendors evolving how they develop and offer solutions. But how does this effect the current BSS and IT operations of a telco? How can they manage through this change and meet the daily challenges and never ending requests from marketing and the business?

How to fall in love with VoLTE!

In this webinar we will draw on Nokia’s global experience with VoLTE technology and discuss best practice deployment and optimization methodolgies for operators that want to achieve fast, trouble-free service launch. Find out how you can benefit from Nokia’s services even if you’ve already launched VoLTE, and how to avoid the mistakes that can cost you time, resources and subscribers.

Polls

Should privacy be treated as a right to protect stringently, or a commodity for users to trade for benefits?

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