webinar

The Future of Customer Care in the AI Era

robots call center

Date: March 20th, 2018
Time: 4pm London (GMT)

In this digital transformation era, customer care centers in telcos will be heavily influenced to optimize operations and to empower their agents and their customers through the power of AI.

This Telecoms.com webinar, presented jointly by Microsoft and Amdocs, will review the current state of customer care centers at communications and media providers today and will provide a view of the future of customer care for telcos.

We will discuss how AI can enable telcos to provide proactive, personalized and contextual engagements, in human-assisted as well as in self-service channels, resulting in cost reduction, increased customer satisfaction and reduced churn.

Speakers:
Scott Bicheno, Editorial Director – Telecoms.com
Roni Dvir, Digital Intelligence Manager – Amdocs
Nate Yohannes – Director of Strategy & Business Development – Microsoft

Click here to attend this webinar

Polls

Following comments from the European Data Protection Supervisor, do you feel the internet giants are taking advantage of the digital economy?

Loading ... Loading ...