webinar

Win the Battle for Control, Efficiency & Differentiation in the Home Network with Operations Automation

Human Hand Tablet Networked Home

This webinar will be hosted on our sister site, Light Reading.

Date: 13th June
Time: 3pm London BST

Since up to 80% of home-network technical support calls escalate into higher levels or site visits, operations automation is imperative for broadband providers, according to new, exclusive research from Analysys Mason and Incognito. Service providers can realize significant operational efficiencies when they introduce digital channels for home users, customer care and network operations, enhancing the customer experience for residential subscribers.

Join Incognito and Analysys Mason on June 13 at 3pm London BST to learn:

  • Where to introduce home network operations automation to get maximum value
  • How to reduce inbound technical support calls by one-third, alleviate customer care escalations and enjoy a 25% reduction in truck rolls
  • How this creates a differentiated and positive experience for digital home network subscribers.

Speakers:
Alison Diana, Editor – Broadband World News
Ann Hatchell, Chief Marketing Officer – Incognito Software
Anil Rao, Principal Analyst  – Analysys Mason

Click here to attend this webinar

Polls

Following comments from the European Data Protection Supervisor, do you feel the internet giants are taking advantage of the digital economy?

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