Louis Wepener, Regional Business Director for Africa at Polystar

Louis Wepener, Regional Business Director for Africa at Polystar, speaks to Telecoms.com about how African operators are increasingly turning to CEM to help them compete in increasingly saturated markets. Specifically they are using data to improve customer retention by assisting customer care teams and identifying high value customers.

Tags:

Leave a comment

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Latest videos

The Telecoms.com Podcast: Cloud, Huawei, 5G phones and Orange

The Telecoms.com Podcast: Diversification, consolidation and aggravation

Avanti talk about satellite’s role in connecting Africa at AfricaCom 2018

Parallel Wireless 2G/3G/4G/5G Open network solution connects 12 countries in Africa


The Telecoms.com Podcast: Africa, Italia, UK and US

Qualcomm explains why we should be excited about 5G

MTS talks 5G in Russia

DT, 5G and the real time economy

Polls

Should privacy be treated as a right to protect stringently, or a commodity for users to trade for benefits?

Loading ... Loading ...