tag: crm

China Mobile has teamed up with infrastructure vendor Huawei to demonstrate the world’s first international VoLTE HD voice and video calls between a TDD LTE network and a FDD LTE network

Can telecoms companies offer designer customer service?

In the continuing drive towards improving customer service and encouraging self service, telecoms companies are increasingly broadening their online resources with a range of communications channels; from more prominent and detailed FAQs to customer forums where subject experts communicate with each other and exchange tips to help consumers solve problems without recourse to a live agent.

Holding-page-Consona

Defining the customer service experience

As a Digital Service Provider in today’s highly competitive and expanding broadband market you’re facing some huge challenges in your service environment. Product commoditization is leading to falling margins on basic products, your subscribers are increasingly expecting more of you, your products are ever more complex and the digital home is becoming a competitive battleground.

Polls

What do you most associate with the Internet of Things?

Loading ... Loading ...