customer experience

Colt announces €500m network cash injection

Colt Technology Services has revealed its cunning plan to fuel growth including a three year, €500 million investment in its network, as well as a refreshed approach to customer experience.

Oracle predicts the end of human interaction

The way brands build their relationships with customers are set to undergo a significant change over the next couple of years thanks to the normalization of technologies such as VR and AI.

Battery life complaints causing operator headaches

Smartphone manufacturers are leaving customers disappointed by not quoting battery performance in a way that reflects day-to-day use, according to a study published today. Customer experience specialist WDS analysed the battery life of 50 of the top smartphones launched over the past year and compared them alongside two million technical support calls taken on behalf of global mobile network operators and handset manufacturers.

Have you ever been experienced?

David Ffoulkes-Jones, CEO of CEM solutions provider WDS, shares his views on how operators can develop customer experience management into a true competitive differentiator.

The customer experience in 2012

The customer experience will be a major area of focus for operators in 2012, following a dawning realisation that those companies that do not give their customers the time, investment and focus they require will see them defect to rivals in an increasingly competitive market.

Consumers willing to pay premium for improved service, survey finds

European mobile subscribers rank improved network quality as the service for which they would be happiest to pay a premium and view more widespread connectivity as the most important industry development over the next decade, according to new research from Amdocs.

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How have open source groups influenced the development of virtualization in telecoms?

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