Customer service

Ofcom introduces text-to-switch

Thanks to Ofcom the days of being passed around a call-centre should theoretically be over, as new text-to-switch rules come into play.

BT gets personal on speed guarantees

BT has announced a new initiative, Stay Fast Guarantee, which will aim to hyper-personalise speed guarantees for new and re-signing customers.

Which pans UK broadband leaders for woeful service

Consumer publication Which has slammed the UK broadband scene, pointing towards the unacceptable and consistently poor performance of market share leaders for customer service and performance.

Winter storms cost BT CEO £200,000 in bonuses

UK telecoms giant BT revealed in its recently published annual report that CEO Gavin Patterson lost out on a quarter of his annual bonus due to missed customer service targets.

Polls

Should privacy be treated as a right to protect stringently, or a commodity for users to trade for benefits?

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