tag: ofcom

Ofcom review to consider break up of BT

UK telecoms regulator Ofcom has completed the first phase of its strategic review of digital communications and revealed a major focus is whether or not to separate Openreach from BT.

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EE fined £1m for mishandling customer complaints

After looking into the matter for over a year UK telecoms regulator Ofcom has concluded EE had been mishandling customer complaints over a three year period and consequently fined it a million pounds.

Sky declares war on BT over alleged Openreach failings

Pay TV giant Sky has called on regulator Ofcom to refer BT to the competition and markets authority (CMA) over claims that BT’s Openreach division, which is in charge of maintaining the fixed line network BT leases to companies like Sky, is failing in its obligations.

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New Ofcom boss gets tough with UK CSPs

Sharon White, who took over as boss of UK telecoms regulator Ofcom in March of this year, has used her first speech in the role to warn CSPs they need to improve their customer service.

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O2 out of UK emergency services LTE tender, EE lone runner

Government plans to shift emergency communication services to cellular infrastructure have taken a knock after O2, one of just two mobile operators tendering for the contract, pulled out of the running, according to the FT.

Ofcom increases scrutiny of BT with dark fibre proposal

UK telecoms regulator Ofcom has stepped up its efforts to reduce BT’s dominance of the UK fixed line market by announcing proposals that would oblige BT to open up its so called ‘dark fibre’ for use by competitors.

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Internet usage doubled since 2005, Ofcom says

Ofcom has released its annual summary of online activity, and revealed the average internet user now spends more than twice as much time online every week than those in 2005 did. Nearly 90% of all adults in the UK are now using the internet, the regulator said.

Ofcom ranked O2 highest for customer satisfaction

Ofcom updates consultation on 5G spectrum above 6 GHz

UK telecoms regulator Ofcom has published an update to its consultation on 5G, specifically the use of spectrum above 6 GHz to satisfy the anticipated bandwidth requirements that will prove too great for standard licensed spectrum.

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Ofcom declares EE 4G fastest, but disappoints on browsing

Ofcom has done some pretty substantial digging into the comparable differences between 4G and 3G coverage in the UK, and undertook some hefty analysis of individual network performance for the major MNOs in the market.

BT battles to keep Openreach amid growing regulatory pressure

As the clamour for BT to be forced to spin off its wholesale broadband division – Openreach – in the light of its proposed move back into the mobile network business, BT has found an unlikely ally in Virgin Media. According to an FT report the two sent a joint letter to Ofcom, inevitably arguing that opening up the UK broadband market will be bad for consumers.

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Ofcom announces 2015/2016 annual plan

Ofcom has announced its 2015/2016 annual plan setting out priorities and other important work for the period. The regulator said the plan is based on a detailed consultation with stakeholders and is aimed at ensuring the market best serves both consumers and businesses.

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Five UK operators agree to cap bills for stolen mobiles

EE, O2, Three, Virgin Media and Vodafone have entered into a voluntary agreement to cap bills at £100 for stolen or missing mobile phones, provided a report has been made to the network provider and police within 24 hours of losing the device.

Ofcom confirms BT broadband price margin rule

Following an assessment launched in January, Ofcom has confirmed a new measure it said will ensure good competition and encourage investment in the UK ‘superfast’ broadband market. Under the rule BT is obliged to maintain ‘sufficient’ margin between its wholesale and retail broadband network charges to avoid unfair competitive edge.

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Ofcom announces once-in-a-decade digital comms review

Ofcom has announced an overall strategic review of digital communications in the UK to assess competition, investment, innovation and product availability within the broadband, mobile and landline markets. The regulator said the aim is to determine how well the rules set after the last major review a decade ago have worked.

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Almost one in three UK broadband connections superfast – Ofcom

According to research by Ofcom, almost one in three (32%) broadband connections in the UK are superfast, up from approximately one in four in November 2013. The regulator said increasing take-up of superfast, 30Mbps or above, cable and fibre services has increased the country’s average broadband speed by a fifth in the last six months to 22.8Mbps.

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Ofcom launches consultation on spectrum licence fee changes

Ofcom has launched a consultation to determine whether the recently agreed extended mobile coverage obligations should affect operators’ annual spectrum licence fees. Under the new rules, which shifted Ofcom’s historical focus from population to geographical coverage, operators are obliged to reach 90% of UK landmass each by the end of 2017.

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Ofcom gives thumbs up for TV white space technology

Ofcom has given the green light for telecoms operators to take advantage of so called TV white spaces in unused parts of the spectrum in the 470 to 790 MHz frequency band. The decision follows earlier trials of a new wireless technology called white space devices, which share the band with existing use by digital […]

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