tag: uk

BT announces first UK G.fast field trial

UK fixed line market leader BT has announced the commencement of the first UK field trial of G.fast broadband technology in Huntingdon, Cambridgeshire.

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EE fined £1m for mishandling customer complaints

After looking into the matter for over a year UK telecoms regulator Ofcom has concluded EE had been mishandling customer complaints over a three year period and consequently fined it a million pounds.

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New Ofcom boss gets tough with UK CSPs

Sharon White, who took over as boss of UK telecoms regulator Ofcom in March of this year, has used her first speech in the role to warn CSPs they need to improve their customer service.

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BT argues competition will be ‘enhanced’ by EE deal

UK telco EE has formally submitted the case in favour of its acquisition of mobile operator EE to the UK Competition and Markets Authority (CMA), inevitably arguing the move will not reduce competition.

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Xiaomi expands to US and European markets

Disruptive Chinese mobile player Xiaomi is taking its first tentative steps into western markets this week, but initially only selling accessories, not handsets.

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UK mobile banking use forecast to double

The number of UK mobile banking users is set to almost double from 17.8 million to 32.6 million by 2020, according to a new report commissioned by Fiserv, writes Banking Technology. Online banking is still growing too, the research found.

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Mobile messaging best for customer and employee engagement – report

Mobile messaging is the best way for businesses to engage with both customers and employees, a report has claimed. The report has also revealed regional differences in the maturity of the budding enterprise mobile messaging market and publisher OpenMarket claimed the results confirm the technology’s use case across global business sectors.

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Vodafone Wallet to offer contactless card payments

Vodafone Wallet users will soon be able to make contactless card payments with their smartphones, the operator has announced. The telco has entered into partnerships with financial services firm Visa and transaction technology provider Carta Worldwide to offer the NFC SIM-based solution through the Vodafone Wallet app.

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Ofcom announces 2015/2016 annual plan

Ofcom has announced its 2015/2016 annual plan setting out priorities and other important work for the period. The regulator said the plan is based on a detailed consultation with stakeholders and is aimed at ensuring the market best serves both consumers and businesses.

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O2, Channel 4 partner over mobile on-demand service

O2 has announced a partnership under which the operator’s subscribers will have access to ten of Channel 4’s flagship series 48-hours early via the broadcaster’s new on-demand platform called All 4. As part of the agreement, O2 is also the official sponsor of the ‘fully mobile’ All 4 service throughout the year. The All 4 […]

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Five UK operators agree to cap bills for stolen mobiles

EE, O2, Three, Virgin Media and Vodafone have entered into a voluntary agreement to cap bills at £100 for stolen or missing mobile phones, provided a report has been made to the network provider and police within 24 hours of losing the device.

BT broadband rival CityFibre submits complaint over EE bid – report

UK-based broadband infrastructure specialist CityFibre has submitted a complaint to the Competition and Markets Authority (CMA) saying BT’s proposed acquisition of EE will be anti-competitive and damage the government’s ‘ultrafast’ broadband roll-out plans, a report has claimed.

Ofcom confirms BT broadband price margin rule

Following an assessment launched in January, Ofcom has confirmed a new measure it said will ensure good competition and encourage investment in the UK ‘superfast’ broadband market. Under the rule BT is obliged to maintain ‘sufficient’ margin between its wholesale and retail broadband network charges to avoid unfair competitive edge.

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