Grey is the new green: Cashing in on the A2P opportunity

Operators the world over should still see significant monetary value in SMS. Recent research indicates that the growth of Application to Person messaging is entering a golden age, a four year window where feature phones still outnumber smartphones globally. A2P messaging has the potential to replenish a revenue stream which many had considered dead for some time.

Adopt a holistic approach to network service orchestration

Network Functions Virtualization (NFV) technology is re-shaping how network operators instantiate, elastically scale and terminate network services in virtualized network environments. However, even with this increasingly dynamic network, how do you fully realize material business benefits, not just network benefits?

Building the Carrier Grade NFV Infrastructure

Network Functions Virtualization (NFV) is the telco’s version of IT virtualization, achieved by augmenting the latter with the carrier-grade capabilities required for high availability, security, and performance, as well as for more efficient network management. But while it’s important for services to be reliable in the IT world, the stakes are higher in telecommunications companies, […]

SDN, NFV and IP Optical Convergence: harness the power of your network

The way in which the telecoms network is being managed by service providers is changing. Evolution towards open, programmable and more flexible architectures is becoming increasingly prominent, as the network struggles to keep up with the demand generated by rapidly escalating mobile data consumption and machine to machine traffic.

Increase your IT Business Impact

The results of the Cisco Global IT Impact Survey provides Insight into IT’s role as a business enabler. assesses the extent network investments keep pace with business demands and looks at IT’s likelihood to adopt new technologies that can increase IT’s effectiveness.

NFV: Insight from a systems integrator

The fundamental architectural changes introduced by Network Functions Virtualization (NFV) essentially propose the meshing of the telecom and IT functions and a welcome move away from bespoke hardware. Although this development will have a world-changing effect on the telecoms ecosystem and the way network equipment is bought and sold, this effect is secondary to the economic and operational benefits NFV is set to bring.

How to Select the Right Remote Support Tool

Today’s customer support and IT service organizations are charged with supporting ever-more complex environments that include multiple channels of communication to a seemingly limitless number of devices and systems—all while keeping support costs down. To meet these conflicting demands, service organizations are turning to remote support solutions.

Five Tips For Improving Customer Experience

Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction.

Operator Perspectives on 4G BSS Requirements

This document, produced by Telecoms.com in conjunction with Redknee draws on the previously unreleased results of a survey conducted at the beginning of 2014 by Telecoms.com Intelligence. The survey sought the opinions of more than 60 operator executives from around the world on requirements for BSS evolution as the industry consolidates its move to an LTE world.

The Rising Financial Impact of Customer Service

The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator.

Improving Engagement with Multi Channel Service

The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator.

From Hardware Manufacturer to Service Provider

This white paper is for manufacturers of mobile phones, tablets, automotive vehicles, consumer electronics and other wirelessly connected devices (in the paper, described as “mobile devices”) that are interested in using their hardware products as platforms from which to deliver value-added services.

Mobile Operators’ CEM: The Market Reality

Keen to move away from price-based competition and create unique identities in the market, mobile operators are embracing Customer Experience Management (CEM) as a key differentiator.

Cloud 2.0: Securing Trust to Survive the ‘One-In-Five’ CSP Shake-Out

The Cloud market is on the verge of the next wave of market penetration, yet it’s likely that only one in five Cloud Service Providers (CSPs) in today’s marketplace will still be around by 2017, as vendors fail or are swallowed up by aggressive competitors. So what do CSPs need to do to survive and prosper?

Small cells and satellite – Making rural coverage pay

In the densely populated urban areas of many markets, mature and emerging, cellular telephony has reached or is nearing saturation. Competition in these metropolitan markets is fierce and mobile operators are now intent on expanding their reach into remote and rural areas in a bid to drive further growth in subscriptions and revenues.

Polls

Should privacy be treated as a right to protect stringently, or a commodity for users to trade for benefits?

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