Tele2 Sweden deploys NSN customer experience management solution

European operator group Tele2’s Swedish subsidiary has called on Finnish infrastructure vendor Nokia Solutions and Networks (NSN) to deploy customer experience management tools  that will provide Tele2 Sweden with insight into network performance based on service quality, usage and traffic information.

According to NSN, its Serve atOnce Traffica offering will improve customer service experience by providing real-time visibility of subscriber activity across the network, down to the cell level, by collecting data directly from network elements.

Tele2 will couple the solution with fault, performance and configuration data from NSN’s NetAct management system, according to the vendor. It added that this will allow the operator to interpret data from the network in a way that enables it to improve customer satisfaction. It will also help the operator’s staff to prioritise their actions in a way that enables it to improve overall service quality, NSN added.

“Tele2 Sweden’s decision to deploy one of our leading customer experience management products clearly underlines the fact that delivering high quality services to its customers is a top priority for the company,” said Daniel Widh, account director for Tele2 at NSN.

“We will leverage our proven expertise and technical knowledge to help them achieve that goal.”

This week, Tele2 said that it is evaluating a number of strategic options for its Norwegian operations after failing to win any spectrum in the latest Norwegian frequency auction.

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