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UK telecoms consumers seem to be moaning less

The latest telecoms complaints data compiled by UK regulator Ofcom reveals the level of complaints is declining across the board.

Ofcom tracks the level of moaning about landline, broadband, mobile and pay TV services and they’re all heading in the right direction. As you can see from the table below, it’s the fixed line services that have historically vexed their customers the most. Even if we discount the customer experience car crash that was 2011, fewer punters are inclined to grass their provider up to Ofcom with every passing year.

That said, within each category there’s still a fair bit of variation among the providers. In broadband Vodafone is well above the average with 30 complaints per 100,000 customers, with Plusnet and TalkTalk not too far behind.  Perhaps not coincidentally those three are also the worst performers on the landline side of things too.

Mobile has a very low average of three complaints per 100,000 punters, so everyone’s doing pretty well there. Virgin Mobile is the worst performer with eight and once more Vodafone is doing worse than average with six. On the whole it looks like Vodafone is the single company with the most to be concerned about from this latest report, but on the whole it looks like everyone’s putting in a decent effort.


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