One of Apple’s slightly less expensive smartphones is repeatedly losing its connection to the O2 UK network.

According to the Beeb, a bunch of O2 customers were reporting their iPhone XRs being cut off from the network over the festive period, some of them several times a day. As is increasingly the way of things, much of the corroboration for the claim was taken from Twitter, with one beleaguered tweeter saying he had been enduring this connectivity blight since 16 December. Another was reduced to buying a second hand iPhone 7.

“We’re working closely with our partners to resolve an intermittent issue affecting some of our customers using iPhone XR,” an O2 spokeswoman told the BBC. “We thank any customers affected for their patience.” The spokewoman apparently went on to say something to the extent of ‘have you tried turning it off an on again?’ which the affected users presumably had.

Apple also responded to the Beeb, saying it was aware of the issue and that it was working on a software patch to fix it. The bloke who has this issue since 16 December says O2 told him it was Apple’s fault but neither company has formally confirmed this as far as we can tell. If this is the case then the least Apple could do is make a public statement to that effect.