Three UK in a spot of bother as senior execs head for the exit

Fire exit light sign (fire)

With Three’s big bet on Huawei proving to be somewhat of a misguided venture, two senior technologists are heading towards the exit.

Many have focused on the difficulties faced by BT in light of Huawei’s limited role in the 5G future of the UK, but Three is potentially facing the biggest headache of all. And just as the team begins to pick up the scraps of a decimated deployment strategy, two of its most senior technologists have exited the business.

Phil Sheppard, who was for all intents and purposes the telco’s CTO, and Graham Marsh, the former-Director of Core Technology, have almost 30 years of Three experience between them. Now neither is working at the telco, and despite these two most likely having a significant input into the headache that is the current rollout plan, this is a company which probably needs as much experience in the ranks as possible.

“We can confirm that Phil Sheppard left Three at the end of 2019,” a Three spokesperson said. “After 19 years, he has decided to pursue new challenges. We’d like to thank him for his contribution to Three and wish him all the best in his future endeavours. We will announce Phil’s replacement in due course. We are in the process of a wholesale transformation of Three’s network and IT systems in order to create a truly digital telco of the future. Our employee structure continues to change and evolve to support this ambition.”

While there will be conspiracy theorists who link these exits with the Huawei decision, this might be somewhat of a dubious link. Graham Marsh has already started his new role, founder at Infinite Potential, while Three has confirmed to Sheppard left the company in the period between Christmas and New Years, ahead of the Supply Chain Review decision Sheppard has said on LinkedIn he will be doing consultancy work in the immediate future, as well as taking a few holidays.

Irrelevant as to the background, Three could really use with this experience in the room not working for someone else.

The sticky situation which Three is currently in should not be taken too lightly. Three went big and bold with its 5G deployment plan, deciding to swap out Samsung 4G RAN to ensure backwards compatibility with its sole 5G RAN supplier Huawei. This strategy could have been a game-changer for the city-centric telco, but now it looks like a serious misjudgment.

The conclusion of the Supply Chain Review last week have certainly been met with mixed reviews. For some, at least there is a decision, a foundation of certainty which can be built on over the coming years as the industry hurtles towards the 5G era. But for others, the 35% network share restrictions on ‘high-risk vendors’ is either too extreme or not extreme enough. There isn’t a huge amount of consensus when it comes to the position on Huawei.

There are now two restrictions which the telcos will have to bear in mind. Firstly, equipment from ‘high-risk vendors’ cannot make up more than 35% of the radio inventory across the network. Secondly, no more than 35% of the total internet traffic across the year can pass through equipment from ‘high-risk vendors’. For a telcos who’s sole 5G RAN supplier is now deemed a ‘high-risk vendor’, this is a monumental migraine.

During its earning call last week, BT outlined the financial impact of the Supply Chain Review decision; £500 million over five years. Part of this will be redefining its deployment strategy, while it will have to undertake a ‘rip and replace’ project to ensure there is interoperability between 4G and 5G RAN equipment. This is where the majority of the expense will be realised, but could be more dependent on the pricing scenarios with alternative providers.

Three is yet to put a figure on the Huawei conundrum, but the impact here will be much more than financial.

Firstly, you have to consider the ‘rip and replace’ project it has been undertaking for the last six months in an effort to replace Samsung with Huawei as a sole supplier. For the moment, Three can continue on the same path, it’s strategy was to replace 40% of the network’s radio inventory by 2021-end. Three has confirmed it is ‘business as usual’ for 2020, though it will be seeking an additional supplier to ensure the 35% restriction is not breached.

Secondly, there is a timing penalty placed on Three.

Picking a supplier in the telco industry does not happen overnight. There are numerous bureaucratic hurdles to jump over, commercial negotiations to take place, and trials which need to be navigated. It isn’t as simple as replacing Huawei with Ericsson, let’s say, this is incredibly time intensive. This could be done in a timely manner, though we are sure the team would rather be doing something else. There are no indications as to which supplier will fill the void currently.

Three is in a difficult position, and more often than not, whenever this is the case the people who have ‘been there, done that’ are some of the most valuable in the room. Unfortunately for Three, two of its most senior technologists are seeking pastures new.

Some have suggested the exit’s might be linked to the Huawei decision. There might be an element to this, but we suspect it is more a case of coincidence and bad timing. Very bad timing as it works out.

NB: On a personal note, best of luck to Phil. Having interviewed him a few times on camera and events, Phil is a lovely man with a wealth of experience. Whoever hires him next has found themselves an excellent employee!

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  1. Avatar UDENSON Martins Mohammed 04/02/2020 @ 12:16 pm

    It’s all gone bad, I was tricked by the advert 5G coming and was made to pay £70 for my contract and now no 5G insight, so monthly I pay £70 for 4G network this is scam on 3 on its customers.
    Too bad

  2. Avatar Padraig 04/02/2020 @ 12:42 pm

    Well this might be related to the constant outage of three nationally, or in my case, home (Essex) and work (East London) continuously.

  3. Avatar Edwin 04/02/2020 @ 1:45 pm

    Three UK has a proven history of making poor strategic decisions – choosing NEC for their 3G network and Samsung for their 4G network. All decisions made by their ‘lords and masters’ in Hong Kong which have left the likes of Phil and a host of other poor b******s in the UK engineering team to pick up the pieces and make the wrenched system work to varying degrees of success. Net result = the company has not made a single cent of profit – ever!

    • Avatar JayJal 11/02/2020 @ 2:32 pm

      HK has made much profit out of Three U.K. parent loans

  4. Avatar Michael Finn 04/02/2020 @ 6:23 pm

    So with this news I have the Huawei 5G phone, does that mean I can now get a refund and cancel my 5G contract?

    • Avatar Zab 05/02/2020 @ 10:06 am

      Why would you get a Huawei phone knowing the Trump situation !

  5. Avatar Cletus the clown 04/02/2020 @ 8:31 pm

    Oh no. Hey but if it ain’t 3 it ain’t real 5G!!

  6. Avatar R 04/02/2020 @ 9:13 pm

    The article seems good but do not present the facts as in some of the senior execs are leaving as matter of fact of incorrect decisions and inefficiencies in the massive transformation program undertaken which is deemed failure as of today for various reasons

  7. Avatar Alex 04/02/2020 @ 10:39 pm

    I work for Three & I have done since 2017, I can tell all is not well in Three internally.
    I cannot reveal details, but do not expect anything from Three for some time, resources are being pulled from all areas of the business to fix this & other significant issues!

    • Avatar JayJal 11/02/2020 @ 2:40 pm

      Well it’s about time! Bryn Jones left for some “me time” lol, CTO sacked, CEO takes over CTO role and IT heads start rolling – starting with the old wood of 15+ years service. About time a Three CEO started using all resources to combat the long term chronic fatigue in its IT section. This shake up is a decade overdue, 5G 100Mhz has the ability to have a better network than EE 4G – but if the woodrot is handling it as it’s handled the network thus far then it’s a waste of a several billion pound investment.

  8. Avatar Alan J Young 04/02/2020 @ 11:16 pm

    Not sure what the big deal is with 5G. We can already stream an HD movie on 4G what more do we want. Not to mention the wide availability of WIFI hotspots. And what sort of 5G coverage are you going to get? I’m betting if your 4G coverage is pretty bad 5G is not going to be any better. My advice save your money.

  9. Avatar X3 04/06/2020 @ 10:37 pm

    3uk have made many poor technical decisions since they outsourced all the technical jobs back in 2005. Been a rudderless ship floundering in a storm since then.

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