Cox Mobile launch proves something of a formality
Cox Communications announced the launch of its Cox Mobile MVNO service at CES, as expected, on Thursday.
Cox Communications announced the launch of its Cox Mobile MVNO service at CES, as expected, on Thursday.
UK ISP Zen Internet clocked its biggest spike in internet bandwidth consumption last year during the France v Morocco World Cup semi-final, which was 21% higher than 2021’s peak.
Meeting customer’s needs is crucial to effective digital connectivity and a seamless online experience. Today, most end users rely primarily on wireless mobile connectivity at home, at work and on the go. Failures in the communications network immediately effect users and those carriers that perform quality checking, proactively respond to problems and resolve issues quickly are the most dominant.
The success of Thailand’s largest carrier, Advanced Info Service (AIS), is based on 100 percent com-mitment to the customer and trouble-shooting problems before they reach customers. As the leading mobile communications provider in Thailand, AIS is focused on bringing new innovations to the fixed broadband sector and elevating the overall quality of service for its customers.
Thanit Chayaboonthanit, Acting MD at Fixed Broadband of AIS, joined Win Win Live for a dialogue with Light Reading’s Contributing Editor Robert Clark, to share the company’s successful deploy-ment strategies. In this article, we look at the evolution of fixed broadband, the importance of last mile quality checking and the use of cutting-edge technologies to improve customer experience management, such as AI, machine learning (ML) and big data.
AIS: Making fixed broadband goals a reality
To gain a better sense of the scope of online coverage for businesses and individual consumers, it’s important to first understand the capabilities of fixed broadband. The technology ensures reliable high-speed data transmissions to homes and businesses through T1, cable, DSL and FIOS hardware. These fixed networks achieve downstream speeds in excess of 256 kbit/s and allow customers to ac-cess the internet from stationary locations, such as business establishments, industrial settings and homes.
Moreover, fixed networks allow consumers to reliably access the internet and maintain high availa-bility and consistency, which is crucial for today’s advanced applications and complex technologies. Maximizing broadband infrastructure use is a key approach for carriers and other infrastructure in-vestors to achieve the necessary ROI to make broadband rollouts and operating models sustainable. AIS launched its first broadband initiative in 2015. Since then, the company has simplified the broadband experience for its customers. This approach is especially important due to the number of rural areas and remote locations that require connectivity across Thailand.
By promoting a best-in-class customer experience, AIS also boosts demand for 5G connectivity and installations of 5G networks in industrial and corporate settings. It represents a win-win experience where customers achieve consistently high data throughput levels and AIS can increase its revenue streams through new innovations.
A comprehensive approach to end user connectivity
When it comes to wireless mobile communications, end users generally experience stable and pre-dictable roaming capabilities. For example, the loss of one wireless base station is instantly compen-sated for with a nearby backup station. As a result, end users are generally unaware of interruptions.
However, those disturbances are magnified in fixed broadband scenarios where customers immedi-ately notice disruptions. To offset these shortfalls and ensure consistency, AIS promotes a number of proactive approaches. For example, the company employs last mile quality checking to detect anom-alies and schedule repairs before problems effect customers. AIS goes further with its 100% customer commitment to resolve issues within a 24-hour service recovery window.
Today, end users typically rely on WiFi roaming capabilities even within fixed broadband environ-ments. However, inconsistent Wi-Fi technology often becomes the source of coverage problems. As a solution, AIS provides its Super MESH Wi-Fi package and supports future changes in technology. The company is also the first provider in Thailand to offer dual-band Wi-Fi which provides custom-ers with two Wi-Fi networks as well as Wi-Fi 6, a substantial upgrade over previous versions of the wireless protocol.
Finally, the carrier provides Wi-Fi checking to track wireless service within customers’ homes. Each of these networking advances represent the depth and breadth of the AIS commitment to innovation. In the future, the company is committed to expanding and accelerating its efforts in emerging fields, such as 5G-enabled fully connected factories, XR services and autonomous vehicles, working with partners to develop new capabilities.
It’s that time of year again when we ask some leading lights from the industry to gaze into their crystal balls and take a punt on what we’ll be talking about next year in the world of telecoms.
A collaboration between all four Italian MNOs and the FS Group, led by Telecom Italia (TIM), has seen the completion of 4G coverage on high-speed rail line and tunnels between Milan-Florence.
Finnish kit vendor Nokia has demonstrated speeds of up to 100-Gbps on a single wavelength, in partnership with etisalat by e&, four times the speeds of current commercially available optical technologies.
The availability of full fibre broadband in the UK has grown rapidly over the past year, but convincing consumers to sign up remains a challenge, one that Ofcom has now taken up.
Openreach was never going to please everyone in the UK telecoms industry with its new pricing scheme for wholesale access to its fibre network, which presents a challenge for regulator Ofcom.
According to Telecoms.com Annual Industry Report, the industry is predominantly happy with telecom’s business performance in 2022 as 63% vote for an ‘excellent’ or ‘good’ year.
Lumenisity, a UK hollow core fibre (HCF) startup, has been acquired by US tech giant Microsoft to augment its global cloud infrastructure.
The team finally manages to get a pod out for the first time in three weeks, which may also be the last of the year thanks to train strikes. Thankfully they are delighted to welcome special guest Phil Siveter, CEO for Nokia UK and Ireland, and they start by picking his brains about some of the various technological trends his company has a stake in. The big news story of the week was Vodafone losing its group CEO, so they move on to speculate about who could replace him, before Scott concludes by moaning about the erosion of digital civil liberties.
BT’s network arm Openreach has gone on the offensive to prove that its fibre rollout is on track.
The Scottish city’s best served areas clock speeds 866 times faster than the slowest areas, which are just four miles away, says Uswitch.
CityFibre is once again on the warpath against Openreach, lodging a new complaint with UK authorities over the incumbent network operator’s wholesale pricing strategy.
A study by VMO2 says Brits have some of the cheapest mobile and broadband deals in the world, with household spend on telecoms having dropped by about 20% since 2017.
German operator Deutsche Telekom plans to work even harder next year to make up lost ground in the FTTH market.
Couldn’t make the Glotels last week? We’ve got you covered with these photographic highlights from the night.
Troubled Australian state broadband wholesaler NBN is giving Nokia’s Lightspan MF-14 broadband platform a go.
The Italian government has formally brought to a close the long-running plan to create a single fixed network from TIM’s assets and those of Open Fiber, but the story does not end there.
CityFibre is seeing early success with a new process designed to make it easier to hook up customers with fibre, something that bodes well for the UK fibre market as a whole.
The European Union is reportedly looking at creating a fund to help with the cost of #fibre and #5G build-out, with hhttps://t.co/dEwXjv5aZ4
04 February 2023 @ 18:00:55 UTC
@BTGroup has teamed up with Stratospheric Platforms Ltd (SPL) to trial #HAPS-based technology with a view to boosti hhttps://t.co/AOJNF5UieT
04 February 2023 @ 15:20:09 UTC
The #podcast is delighted to welcome special guest Rajesh Pankaj, CTO of @InterDigitalCom, and they start by asking hhttps://t.co/CnxTe3z9AW
04 February 2023 @ 13:05:10 UTC