Another Vodafone billing fail hits roaming customers
Vodafone UK suffered yet another billing-related PR disaster as some of its customers piled up huge charges while roaming and were consequently disconnected.
Vodafone UK suffered yet another billing-related PR disaster as some of its customers piled up huge charges while roaming and were consequently disconnected.
In this special podcast shot on location in a Dublin pub, Scott and Jamie welcome special guest Niall Norton, CEO of Openet. They focus on discussing the prospects for telcos to become ‘digital service providers’ thus taking on the likes of Google, Netflix, etc in the battle for digital revenues. They do manage to sneak in a bit of Brexit talk at the end as well as taking care of a couple of pints of Guinness each over the course of the pod.
Japan’s fourth mobile operator has said it will delay its launch, originally set for October 1, in favour of a limited trial for 5,000 users.
If we don’t have the pricing models and business infrastructure in place to properly extract value from a 5G offering, we’ll end up losing out to the next wave of OTT players.
Mobileum has announced it will acquire risk and business management solutions provider WeDo Technologies, bringing together two of the bigger names in this niche segment.
UK telecoms regulator Ofcom has fined MVNO Giffgaff £1.4 million for double-charging some of its pay-as-you-go customers.
After an Australian Competition and Consumer Commission (ACCC) investigation, Vodafone Australia has admitted misleading consumers through its third-party Direct Carrier Billing (DCB) service.
We welcome special guest Jennifer Kyriakakis from digital commerce software vendor Matrixx this week, so Scott and Jamie spend the whole hour trying to work out what the hell ‘digital’ actually means in the telecoms environment. The three of them discuss best practice, why digital transformation is important and who, if anyone, is doing it well.
Thanks to Ofcom the days of being passed around a call-centre should theoretically be over, as new text-to-switch rules come into play.
The new studio is finally complete and we celebrate with a brand new intro sequence, courtesy of Producer Pierre. This week Scott, Jamie and Iain start by discussing the trade war between the US and China, especially as it involves Huawei. They follow with a look at the various claims from operators to be leading the 5G pack and conclude with a look at O2 UK’s attempt to save subscribers money.
The truth is, very few can say with any real certainty that they know how they will make money from 5G, or what real consumer intention to sign up will be.
Ofcom has been pressuring UK MNOs to stop ripping off their customers at the end of their contracts and O2 has been the first to act.
Ofcom, the UK telecoms regulator, has persuaded all major UK communications service providers to promise to ‘put fairness first’.
Network measurement outfit Opensignal has published its latest ‘State of the mobile network experience’ report and Korea is mostly on top.
UK telecoms regulator Ofcom recently announced that it is to introduce rules to ensure broadband, TV and phone operators tell their customers when their contracts are coming to an end.
US operators have been reselling the location data they accumulate about their subscribers and have been slow to deliver on promises to stop.
Communication service providers (CSPs) that want to become digital service providers (DSPs) need to be able to innovate in digital time. That starts by putting the right business support systems (BSS) in place so they can engage with new partners and tap into the new use cases business models that will be made possible by […]
Conversations at Digital Transformation World 2019 indicate operators may finally be getting the memo about monetising 5G.
5G will create exciting opportunities for you to collaborate with enterprises to deliver premium digital experiences. To seize these opportunities, you need a monetization solution that simplifies partnering and enables new levels of business speed, scale and innovation.
There was a familiar feel to the latest installment of TM Forum’s Digital Transformation World event, with operators once more urging vendors to get their act together.
What role will consumers expect telcos to play when COVID-19 is behind us?
Total Voters: 19
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