The Competition and Markets Authority (CMA) has backed a ‘super complaint’ raised by Citizens Advice which suggests UK consumers are being ripped off by loyalty penalties on services such as broadband.
Since the dawn of pre-paid time, churn has been problematic. Customers switch from carrier to carrier chasing the best deal, which the industry has not done the best job of slowing by using one simple word: yes, instead of no.
Apple’s support of eSIM in its latest iPhones promised to kick-start that market and a couple of specialist companies are leading the way.
A couple of companies involved in the areas of operator interconnectivity, roaming and general wholesale action have decided to merge.
We’re operating in an experience economy where success is not just determined by the best brands in the communications and media industry, but by the best across all industries. So how do you stack up?
Research from Citizens Advice reckons four million people in the UK are still paying back their phone subsidies after the end of their contracts.
Kit vendor Ericsson has announced a major deal win in the form of a $3.5 billion contract to bring TMUS into the 5G era.
Optical and IP transport company Ciena acquired software and service company DonRiver to shore up its Blue Planet portfolio.
With the pace of customer experience now being set outside the communications and media industry, the ability to deliver outstanding experiences is now a moving target.
RLAH has certainly been a hit with consumers, evidenced by the massive increase in data roaming traffic last summer.
After eight years of ensuring expensive holidays for their lawyers, rival telecoms software companies Amdocs and Openet have decided to call it a draw.
Research commissioned by BSS vendor Openet found the Facebook data scandal has affected overall trust in digital service providers.
Comcasts’s Xfinity Mobile is going to limit video streamed over cellular to 480p resolution and cap hotspot speeds at 600 kbps unless customers pay more.
Operators should be using best practices from other industries and learning from the lessons that they have already demonstrated, while also recognizing their own unique market challenges and the opportunities available to those that ‘get there first’.
Either customer service is an afterthought for the telcos, or they are just genuinely terrible at it, but Vodafone’s new 30-day service guarantee sets to challenge the status quo of sub-standard service in the telco arena.
The bleak reality is that if operators are to survive in the face of rising competition from web-scale companies, it’s now or never to make that change happen, so what does that look like for operators willing to transform?
In a move disturbingly in keeping with the times EE has launched a new service that allows subscribers to give their kids just what they’ve always wanted.
Moving into the connected era has threatened the livelihoods of numerous individuals, but a new initiative from Busk In London and iZettle, backed by London Mayor Sadiq Khan plans to bring buskers into the digital economy.
Telefónica and Netflix have jointly announced a global partnership which allow the telco’s customers to watch the popular streaming service through its content platform.
In a sign of the disruption set to be unleashed by the 5G era is has been reported that Korea’s main operators are all expected to switch to usage-based tariffs next year.
5G lessons from Asia https://t.co/O53P1VIVvW #5G #Altran
24 November 2020 @ 14:05:32 UTC
KPN's fibre-backed growth plan is very traditional telco https://t.co/qFmDdAkDdo #4GLTE #5G
24 November 2020 @ 13:45:03 UTC
Vodafone UK doubles down on IoT https://t.co/VT6zLyNtdB #IoT #IOT
24 November 2020 @ 13:45:02 UTC
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