Telecoms.com

Ciena strengthens its software suite with DonRiver acquisition

Optical and IP transport company Ciena acquired software and service company DonRiver to shore up its Blue Planet portfolio.

• 06 Sep 2018

A design-led approach to billing creates new opportunities for service providers

With the pace of customer experience now being set outside the communications and media industry, the ability to deliver outstanding experiences is now a moving target.

• 23 Aug 2018

Happy birthday roam like at home: Impacts and opportunities one year on

RLAH has certainly been a hit with consumers, evidenced by the massive increase in data roaming traffic last summer.

• 23 Jul 2018

Amdocs and Openet settle baffling, endless patent dispute

After eight years of ensuring expensive holidays for their lawyers, rival telecoms software companies Amdocs and Openet have decided to call it a draw.

• 19 Jul 2018

Openet finds people are losing their faith in OTTs

Research commissioned by BSS vendor Openet found the Facebook data scandal has affected overall trust in digital service providers.

• 12 Jul 2018

Throttling video streaming is not criminal but Xfinity has botched the move

Comcasts’s Xfinity Mobile is going to limit video streamed over cellular to 480p resolution and cap hotspot speeds at 600 kbps unless customers pay more.

• 03 Jul 2018

The challenge of digitalisation for CSPs

Operators should be using best practices from other industries and learning from the lessons that they have already demonstrated, while also recognizing their own unique market challenges and the opportunities available to those that ‘get there first’.

• 02 Jul 2018

Will Vodafone usher in a new culture of customer service for telcos?

Either customer service is an afterthought for the telcos, or they are just genuinely terrible at it, but Vodafone’s new 30-day service guarantee sets to challenge the status quo of sub-standard service in the telco arena.

• 26 Jun 2018

Bringing BSS/OSS into the new age – it’s now or never

The bleak reality is that if operators are to survive in the face of rising competition from web-scale companies, it’s now or never to make that change happen, so what does that look like for operators willing to transform?

• 08 Jun 2018

EE allows parents to bestow the gift of data

In a move disturbingly in keeping with the times EE has launched a new service that allows subscribers to give their kids just what they’ve always wanted.

• 01 Jun 2018

London welcomes buskers to the digital revolution

Moving into the connected era has threatened the livelihoods of numerous individuals, but a new initiative from Busk In London and iZettle, backed by London Mayor Sadiq Khan plans to bring buskers into the digital economy.

• 29 May 2018

Telefónica lures Netflix into its content aggregator platform

Telefónica and Netflix have jointly announced a global partnership which allow the telco’s customers to watch the popular streaming service through its content platform.

• 25 May 2018

Korean operators set to switch to usage-based billing – report

In a sign of the disruption set to be unleashed by the 5G era is has been reported that Korea’s main operators are all expected to switch to usage-based tariffs next year.

• 24 May 2018

Ofcom reveals UK consumer telecoms value for money is improving

UK telecoms regulator Ofcom has published a report into what people pay for their communications services and it implies we’re getting better at shopping around.

• 17 May 2018

Ericsson urges CSPs to be less touchy

Telecoms vendor Ericsson has been looking into how CSPs interact with their customers and reckons they take too long to get stuff done.

• 14 May 2018

Openet calls on the power of Frykhammar

Irish BSS vendor Openet has nailed a high profile addition to its board of directors in former Ericsson CFO and CEO Jan Frykhammar.

• 30 Apr 2018

Which reckons Vodafone sucks, Tutela doesn’t

Consumer advice firm Which has published the results of its UK MNO customer satisfaction survey, which ranks Vodafone last for the second year running.

• 24 Apr 2018

Google wants your smart speaker to pay your bills as well

Google has announced it will launch additional features for its smart speaker software soon, including the ability to pay back friends just by using your voice.

• 23 Mar 2018

Telefónica looks for micro-location sweet spot

Telefónica International Wholesale Services has unveiled new service known as Marketing Campaigns Manager, which will allow MNOs to tailor customer offers based on location.

• 19 Mar 2018

BriteBill on customer billing

Alan Coleman, CEO and Founder of BriteBill shares the latest innovations for customer billing and the opportunities to create more proactive communications.

• 16 Mar 2018