Category: CEM


The Journey Toward Successful 5G Monetization Starts Today

5G will create exciting opportunities for you to collaborate with enterprises to deliver premium digital experiences. To seize these opportunities, you need a monetization solution that simplifies partnering and enables new levels of business speed, scale and innovation.

CMA backs super complaint against loyalty penalties

The Competition and Markets Authority (CMA) has backed a ‘super complaint’ raised by Citizens Advice which suggests UK consumers are being ripped off by loyalty penalties on services such as broadband.

The pre-paid market needs to learn how to say yes

Since the dawn of pre-paid time, churn has been problematic. Customers switch from carrier to carrier chasing the best deal, which the industry has not done the best job of slowing by using one simple word: yes, instead of no.

The Telecoms.com Podcast: Innovation, OTTs and the smart home

Scott and Jamie are joined by special guest Mary Clark – CMO of Synchronoss – this week. Playing to some of Mary’s many strengths they focus on the relationship between operators and their customers, especially in the areas of product innovation and customer experience. Mary offers insights into how this stuff gets discussed at the top table and the challenges involved. They conclude with a look at the smart home as a battleground between operators and OTTs for access to the consumer.

Telcos: utility or futility?

Whilst landline services have had a utilities aspect for many years it is now clear that in just about every aspect of data and communications services, the whole sector is now firmly established as a regulated utility.

Polls

Do you agree public funding should be used to support mobile operators to more broadly deploy Open RAN?

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