5G will create exciting opportunities for you to collaborate with enterprises to deliver premium digital experiences. To seize these opportunities, you need a monetization solution that simplifies partnering and enables new levels of business speed, scale and innovation.
Consumer publication Which asked its members to rate UK mobile operators and found the small ones tend to do better across the board.
Operator group Telefónica is changing its UK Network Operations Center into a Service Operations Center to show how customer-centric it is.
The Competition and Markets Authority (CMA) has backed a ‘super complaint’ raised by Citizens Advice which suggests UK consumers are being ripped off by loyalty penalties on services such as broadband.
Most mobile users would agree that they have a much greater affinity with their device than they do with their operators.
Since the dawn of pre-paid time, churn has been problematic. Customers switch from carrier to carrier chasing the best deal, which the industry has not done the best job of slowing by using one simple word: yes, instead of no.
T-Mobile US is testing out a new way to mock AT&T and Verizon by inviting the duo to its own TEX Talks seminars and panels on how to improve customer service.
Scott and Jamie are joined by special guest Mary Clark – CMO of Synchronoss – this week. Playing to some of Mary’s many strengths they focus on the relationship between operators and their customers, especially in the areas of product innovation and customer experience. Mary offers insights into how this stuff gets discussed at the top table and the challenges involved. They conclude with a look at the smart home as a battleground between operators and OTTs for access to the consumer.
A survey of telecoms professional commissioned by BriteBill has found they reckon they could be making much better use of bills to improve the customer relationship.
Forcing customers to communicate with robots through several layers of filtering and recorded voices can make them more frustrated and their lives more difficult than a quick conversation with a customer service agent.
We’re operating in an experience economy where success is not just determined by the best brands in the communications and media industry, but by the best across all industries. So how do you stack up?
Is the cost of profitability and efficiency worth the PR damage caused by automation and redundancies? That’s one of the difficult questions facing companies in the AI era.
Research from Citizens Advice reckons four million people in the UK are still paying back their phone subsidies after the end of their contracts.
Deutsche Telekom has selected Nuance’s biometric technology to help the team offer customers simplified authentication processes when calling the customer service hotline.
With the pace of customer experience now being set outside the communications and media industry, the ability to deliver outstanding experiences is now a moving target.
Three has announced the launch of a new two-year partnership with EasyJet to build out its loyalty programme for customers.
While many telcos are keen to convert customers to valuable postpaid contracts, Three CEO Dave Dyson doesn’t believe the type of payment is relevant, as long as you keep your customers happy.
Whilst landline services have had a utilities aspect for many years it is now clear that in just about every aspect of data and communications services, the whole sector is now firmly established as a regulated utility.
Ericsson has scored a significant deal win to help out UK operator EE with its customer experience management efforts.
It is a strategy which we have been hearing a lot about over the last couple of months, and the inclusion of Semantic Machines adds further ammunition to the Microsoft AI garrison.
Discover this year's Global Telecoms award categories now https://t.co/rlJnCLKeXn A new year means, as ever, big c hthttps://t.co/Uc4rNjUUyO
13 August 2022 @ 14:01:47 UTC
More BT and Openreach strikes will take place this month. The Communications Workers Union has announced more strik hhttps://t.co/FjTut3EFGG
12 August 2022 @ 16:11:55 UTC
Rogers and Shaw sign deal to sell Freedom Mobile in bid to unblock merger. Rival Canadian telcos Roberts and Shaw h hhttps://t.co/Rny81qmDzq
12 August 2022 @ 12:11:08 UTC
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