Reality Check: How Mixed Reality Enhances Telecom Field Work Management

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The telecom industry faces the rising expectations related to the effective service of clients’ requests and at the same time constantly shrinking number of experienced workers to manage these work orders. New technology in the form of Mixed Reality apps is an appropriate solution here.

What problems the Mixed Reality app for the Microsoft HoloLens headset, developed by Comarch may solve:

• Lack of sufficient number of experienced workers in servicing and maintaining the network infrastructure, routers, more sophisticated mobile phones and other devices
• Re-educating current employees and training new staff – without the devices to present
• Time-consuming identification of the parts that should be serviced onsite
• Dispatching less skilled technicians into the field and ensuring they will handle the assigned tasks
• Lack of tools supporting knowledge sharing within the organization

Join this webinar to find out more.

Speakers:
Piotr Wójcik, FSM Product Manager – Comarch
Wei Shi, Intelligence Content Manager – Telecoms.com