Archives: Intelligence

Making LTE roaming work

In terms of deployment, LTE is the fastest growing mobile technology ever. But it is also the most disruptive element to appear since the introduction of WCDMA, bringing with it fundamental changes to the network and telecom provider business model.

Why Wi-Fi offload and roaming are key to meeting growing data demands

Data traffic demand is growing rapidly in the wake of operator strategies to encourage mobile broadband adoption. As a result, the industry is talking about offload as a solution but one which takes many forms, leaving many operators unsure of which path to take. The business case for Wi-Fi is evolving, and not just for data offload but also voice and messaging, offering an opportunity for the deeper integration of Wi-Fi with the operator’s service portfolio. However, what are the issues and friction points that operators might envisage, and how might they be overcome?

JDSU Introduces PacketPortal™

JDSU today introduced PacketPortal™, a Smart Network Application Platform (SNAP), that allows communications service providers to profitably scale to unprecedented bandwidth demand while providing the highest quality subscriber experience. PacketPortal uses microprobe technology to cost-effectively gather intelligence anywhere in the network for use with a suite of customer care, marketing and other applications. These applications give service providers a new way to drive revenue, build strong brands and command subscriber loyalty.

Getting ahead in an LTE World

Operators around the world are facing tremendous challenges in terms of growth in data traffic, operational efficiency and customer experience. In order to address these demands, further attention and financial investment are being directed to the upgrade of existing network infrastructure-and with peak download speeds of 100Mbps and above being promised, LTE has been widely hailed as the solution to operators’ congestion troubles.

Protecting your Customer Base by Ensuring the Best Customer Experience

The Telecom environment is ever changing. Demand for smartphones and tablets continues to increase, more people become more mobile and telecom service providers are under pressure to grow revenue, customers and market share. This whitepaper will explore the changing landscape for devices and platforms, the evolution of support desk metrics from efficiency measurements to customer satisfaction ratings, and how incorporating remote support tools into a telecommunications organisation can improve the customer experience and increase customer satisfaction.

Apps World Europe brings brands, operators, marketers and developers to Olympia

Apps World Europe (http://www.apps-world.net/europe) is returning to London Olympia on 29-30 November for two days of discussion and insight around multi-platform apps, with some of the leading brands and individuals from around the industry gathering to examine the latest industry trends, and where they’re leading us.

A new user on the rise: the cloud user

With the Networked Society on the horizon, a new user is emerging – the cloud user. This user is already transforming networks, demanding a converged service experience that crosses both devices and access methods.

Network 4 Profitable Connectivity

This paper describes why it is important for network operators to adopt a new approach to network design, what the networks must achieve in terms of their key operational characteristics and how certain design principles can be applied to fulfill these objectives.

Comarch BSS/CRM Suite enriched with the new version of the loyalty management solution

During the last decade, loyalty and reward management systems have evolved from simple tools designed to collect loyalty points and exchange them for low quality goods, to sophisticated systems and platforms supporting the most critical business processes of customer database management and active churn prevention. The new version of Comarch Loyalty Management enables for the development of effective, unique loyalty programs for residential, SOHO, SMEs and enterprise segments.

Shortlist announced for Broadband InfoVision Awards 2011

The shortlist for the Broadband InfoVision Awards 2011 has been announced today, ahead of a glittering Gala Dinner Awards presentation taking place on the opening evening of the Broadband World Forum on 27 September

Next Generation Optical Fibre: Making Your Broadband Network Go Further

Published by Corning

As a recent blockbuster video on YouTube called “A Day of Glass” demonstrates, with the inventive pace of communications technology these days, it is realistic to foresee a world where even the most humble of appliances in our homes and at work,like fridges and desktops, are fully connected and enabled as video and voice interactive devices. It is easy to see that such a world would require an unimaginable amount of bandwidth. The millions of hits that this video has had indicate a real world interest in a future that is so technology and telecoms enabled, and thus offers an explanation for, and a justification for supporting, the incessantly increasing consumer demand for bandwidth in telecoms networks of today.

RODOD Solution Overview

Most communications service providers’ services are growing in terms of complexity and sheer number, and they need to deliver these services through multiple-channels (e.g. customer care, Web, kiosk, sales force, retail store). Whether they are triple-play, quad-play, mobility, or greenfield service providers, they must develop a strong product launch and order management environment to improve the customer experience while managing the operational costs of designing, launching, and delivering complex new products and services.

SHORTLIST ANNOUNCED FOR LTE AWARDS 2011

13 April 2011 – The leaders in excellence and innovation in mobile broadband will be recognised next month at the world’s meeting place for LTE – the LTE World Summit.

The winners of the LTE Awards 2011 will be announced at a Gala Dinner Awards Ceremony, taking place in De Duif Amsterdam on the evening of Tuesday 17th May – the first day of LTE World Summit 2011 event.

Saudi Telecom Selects JDSU for IPTV Monitoring Solution

Communications test solution to keep customer satisfaction high while also reducing operational costs

Milpitas, Calif., March, 24, 2011 – After evaluating a number of competitive bids, Saudi Telecom (STC) has selected JDSU to provide a comprehensive IPTV end-to-end service assurance solution. The solution will give STC the visibility to proactively detect and resolve IPTV service and network quality issues which will help speed repair times and ensure higher Quality-of-Service (QoS) for subscribers.

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