Telco BSS: The B2B customer experience challenge: Transforming to match enterprises’ 5G ambitions

This recent Omdia report examines the challenges of transforming the customer experience to support 5G value creation. Read about the capabilities that CSP support systems need to deliver a truly seamless customer experience and help enterprises fulfill their ambitions.

The report addresses these three key questions, among others:

• What customer experiences do business customers want with 5G?
• Where do communications service providers need to focus to align with enterprise aspirations?
• How can CSPs evolve the customer experience to claim their share of 5G’s expected $3.8 trillion boost to the digital economy?