Telecoms.com Annual Industry Survey 2021

As we move towards the final stage of another eventful year, we are delighted to share with you the results of our prestigious Annual Industry Survey in this special report.

It contains both good and bad news. While the world is still not out of the shadow of Covid-19, the good news is telecoms is one of the few industries to have not only withstood this uniquely challenging time but also derived new opportunities from it. Seven out of ten survey respondents feel telecoms has had a good year, while eight out of ten have a positive outlook for the industry in 2022.

As usual, this year’s report begins with our comprehensive sweep of the telecoms landscape, before taking a deep dive into six specific areas that are critical to telecoms today and tomorrow. They are 5G, Digital Transformation, BSS Modernisation, Broadband, Open RAN, and Customer Service Automation.

Here are some of the key findings:

• 5G initial deployment, 5G densification, and digital transformation top the investment priority list
• Seven out of ten respondents think 5G has met or exceeded their expectations
• More than half have security concerns around running telco applications in the public cloud
• Nearly half use a converged BSS stack to serve both consumers and enterprises
• Three-quarters believe government funding for broadband is not enough
• Nearly half have already deployed Open RAN or plan to do so soon
• Close to seven out of ten already offer or plan to offer APIs to enterprise customers to enable self-troubleshooting

In addition, readers can find the full detailed survey results at the end of the report as an appendix.