Louis Wepener, Regional Business Director for Africa at Polystar

Louis Wepener, Regional Business Director for Africa at Polystar, speaks to Telecoms.com about how African operators are increasingly turning to CEM to help them compete in increasingly saturated markets. Specifically they are using data to improve customer retention by assisting customer care teams and identifying high value customers.

Tags:

Leave a comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Latest videos

The Telecoms.com Podcast: OpenRAN, roaming and Huawei

The Telecoms.com Podcast: UK OpenRAN, public cloud and VMO2

The Telecoms.com Podcast: OpenRAN, chips and big tech

The Telecoms.com Podcast: Ericsson, Orange and eco masts


Global Telecoms Awards 2021 winners event

The Telecoms.com Podcast: OpenRAN, Ericsson and retail tech

The Telecoms.com Podcast: OpenRAN, broadband and Google

The Telecoms.com Podcast: Huawei, fibre and C-band

Events

There are no upcoming events.

Polls

Do you agree public funding should be used to support mobile operators to more broadly deploy Open RAN?

Loading ... Loading ...