During March 2014, Telecoms.com Intelligence surveyed over 100 network operators and found an almost universal conviction that the agility of an operator is largely tied to the agility of the BSS systems it relies upon.
This document, produced by Telecoms.com in conjunction with Redknee draws on the previously unreleased results of a survey conducted at the beginning of 2014 by Telecoms.com Intelligence. The survey sought the opinions of more than 60 operator executives from around the world on requirements for BSS evolution as the industry consolidates its move to an LTE world.
Keen to move away from price-based competition and create unique identities in the market, mobile operators are embracing Customer Experience Management (CEM) as a key differentiator.
In December 2012 Telecoms.com Intelligence launched the first Annual Industry Survey, answered by almost 2,000 industry professionals, including 600 operator respondents.
Legere is on the way out! https://t.co/O63S4nXzoH #Corporate #CEO
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