Australia is the latest country to cast an eye towards Silicon Valley, revamping rules to create a regulatory framework with greater oversight and authority over the booming digital ecosystem.
Australian carrier Optus has been formally warned by telecoms regulator the Australian Communications and Media Authority (ACMA) for inaccurately billing over 237,500 customers prior to September 2012.
Australian telecoms regulator the Australian Communications and Media Authority has announced a sustained reduction in complaints to the Telecommunications Industry Ombudsman (TIO) from consumers regarding customer services of the country’s mobile operators.
Australian operator Telstra has been penalised by the Office of the Australian Information Commissioner (OAIC) and telecoms regulator the Australian Communications and Media Authority (ACMA) for breaching privacy laws.
The head of the Australian telecoms regulator has hit back at allegations that the recent spectrum auction was “damaging to the economy” and dismissed claims that one of the country’s three operators was deterred from participating by high reserve prices. The criticisms were levelled at ACMA by the CEO of spectrum auction planning specialist Coleago Consulting on Wednesday.
A consultancy firm specialising in planning national radio spectrum auctions has criticised Australia’s recent digital dividend spectrum for setting reserve prices too high.
Mobile operators worldwide are still not doing enough to protect customers from bill shock, despite initiatives by trade association the GSMA and national regulators such as Ofcom in the UK and ACMA in Australia to promote transparency in roaming charges. The majority of mobile operators worldwide (62 per cent) have not yet implemented any form of bill-shock prevention, according to research conducted by cloud-based managed communication services provider Mach.
Australia’s telecoms regulator, The Australian Communications and Media Authority (ACMA), has issued draft guidelines as it prepares to allocate spectrum for its ‘digital dividend auction’. The regulator is selling spectrum licences for blocks in the 700 MHz and 2.5 GHz bands in the biggest spectrum sale to be held in the country in a decade.
Australian telecommunications providers have been given until February 2012 to improve their customer service and complaint-handling, or they will face tougher regulation.
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