UK telecoms complaints decline despite lockdown
You’d think people would moan more about telecoms services when that’s all they have, but the latest Ofcom numbers paint a different picture.
You’d think people would moan more about telecoms services when that’s all they have, but the latest Ofcom numbers paint a different picture.
Swiss MNO Sunrise has picked open-source software specialist Red Hat to build a hybrid cloud-ready platform, to make sure it’s nice and agile.
Disruptive US BSS vendor Matrixx has managed to jump aboard the Dish train after its converged charging system (CCS) was chosen to monetize its greenfield 5G network.
Two years after they concluded their bitterly fought litigation, telecoms software firm Amdocs has buried the hatchet with BSS vendor Openet by buying it.
Irish BSS vendor Openet has chalked up a nice win with MVNO Lebara to sort out its charging systems in five European countries, including the UK.
BT, Deutsche Telekom, Telefónica and Telenor are among 11 new signatories to a scheme designed to cloudify BSS and OSS and provide standardized, open software components.
BSS vendor Matrixx scored a handy deal win with AT&T Mexico to bring its prepaid subscriber platform into the 21st century.
Ericsson is allegedly under pressure from activist investors to sell OSS/BSS business unit Iconectiv, a deal which could be worth more than $1.5 billion.
Huawei has released a string of new products at its MWC replacement event in London and claims to be number one in every field.
Telecoms software vendor Amdocs has unveiled its bid to bring billing into the 5G and cloud era, in the form of RevenueONE.
It’s that time of the year when Telecoms.com once again conducts the signature Annual Industry Survey. Answering it will not only let us know what you think, but will benefit the telecoms industry as a whole, and in turn, yourselves too.
Vodafone UK suffered yet another billing-related PR disaster as some of its customers piled up huge charges while roaming and were consequently disconnected.
UK telecoms regulator Ofcom has fined MVNO Giffgaff £1.4 million for double-charging some of its pay-as-you-go customers.
After an Australian Competition and Consumer Commission (ACCC) investigation, Vodafone Australia has admitted misleading consumers through its third-party Direct Carrier Billing (DCB) service.
Thanks to Ofcom the days of being passed around a call-centre should theoretically be over, as new text-to-switch rules come into play.
Ofcom has been pressuring UK MNOs to stop ripping off their customers at the end of their contracts and O2 has been the first to act.
Marc Price, CTO for the Americas at BSS vendor Openet, has decided to find out how deep the rabbit-hole goes by defecting to competitor Matrixx Software.
Kit vendor Ericsson has started the year by writing down almost $700 million to account for the fact that its latest BSS efforts have turned out to be a non-starter.
The Competition and Markets Authority (CMA) has backed a ‘super complaint’ raised by Citizens Advice which suggests UK consumers are being ripped off by loyalty penalties on services such as broadband.
After eight years of ensuring expensive holidays for their lawyers, rival telecoms software companies Amdocs and Openet have decided to call it a draw.
What role will consumers expect telcos to play when COVID-19 is behind us?
Total Voters: 19
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