BSS and OSS lie at the heart of how telecoms networks function in terms of customer and network management respectively, and new technologies such as AI and virtualisation are changing the landscape.
Virgin Media O2 is once again on the warpath over alleged overcharging of mobile subscribers, launching an online calculator to help people work out their overspend.
Telco software firm Amdocs has launched amAIz, which aims to bring much of the latest AI cleverness to much of the rest of its portfolio.
According to Telecoms.com Annual Industry Report, the industry is predominantly happy with telecom’s business performance in 2022 as 63% vote for an ‘excellent’ or ‘good’ year.
Telecoms software and services vendor Amdocs has added to strong North American revenues with a couple of major Latin American deal wins.
Operators need to overhaul their customer acquisition and retention strategies to stem a loss of earnings.
Virgin Media O2 and Three UK are both working with Amdocs on projects designed to improve their service offerings and provide a better experience for customers.
Telcos are woefully underprepared to make money from 5G, according to new research from Nokia.
Seven out ten respondents to the 2021 Telecoms.com Annual Industry Survey are largely happy with how this year went and more are expecting a strong 2022.
Operator group Orange has turned to Ericsson to help it grow its pan African Orange Money service.
Consumers in the UK are paying less for their communications services than they were five years ago, even though data usage is increasing, according to Ofcom’s latest Pricing Trends report.
UK electronics retailer Dixons Carphone has decided to be monogamous with Vodafone and make it the only MNO it offers its customers.
UK mobile operator EE has announced it will start charging £2 per day for new and upgrading customers to use their data in Europe.
UK operator Vodafone combined the launch of its Evo mobile offering with talk of cutting carbon emission and tackling digital poverty.
The beginning of summer brings with it the start of a major international football tournament and that can mean only one thing: a telco-backed survey on the TV viewing habits of UK fans.
Japanese greenfield operator Rakuten Mobile has signed agreements with NEC and Fujitsu to collaborate over global OpenRAN promotion.
The latest ConsumerLab study by Swedish kit vendor Ericsson has found many 5G phone owners either don’t have a 5G subscription or expect more innovative services and apps.
5G Core Policy Studio is a bit of software designed to help CSPs make the most of the capabilities offered by network slicing.
CSPs are obsessed with the large enterprise market and overlooking the billions of dollars available from small and medium enterprises.
UK MNO O2 spent almost a decade overcharging customers when they switched, for which Ofcom has belatedly given it a token punishment.
