BSS

Turning BSS agility into business ability

‘Agility’, a word used to gauge a company’s ability to respond to the market with flexibility, has become the operator watchword of 2014. It highlights the dawn of an era when operators require not only real-time visibility of their customer’s activity but also the ability to react in real-time to succeed.

Operator business ability linked to BSS agility

An operator’s approach to BSS (business support systems) – including billing, charging and policy – can determine how easy or challenging it is to respond to the market and maximise revenue opportunities. In a recent survey of over 100 operators by Telecoms.com Intelligence, 85 per cent acknowledged that market conditions require increasingly agile BSS systems enabling operators to provide service diversity and faster time to market.

Security issues put carriers off BSS in the cloud

The majority of operators have not yet made the call on whether to migrate their BSS environment to the cloud. More than a third have decided against the movement and less than 20 per cent have actually put initiatives in place to accomplish such a shift. The findings of the Telecoms.com Industry Survey 2014 sought to establish which elements of the BSS environment are being addressed with the most urgency along with how and where operators are looking to the cloud to enhance their performance.

AsiaInfo claims first European deal with Telenor Denmark transformation project

Chinese telecoms software provider AsiaInfo Linkage has announced a supply deal with Telenor Denmark, the vendor’s first European mobile operator win since its launch in the region last year. AsiaInfo described the project as a BSS transformation, which will include the provision of its proprietary billing, CRM and real-time analytics solutions, including its Veris BSS product.

Amdocs buys Actix in $120m deal

OSS/BSS firm Amdocs, which now positions itself as a customer experience specialist, on Wednesday announced the acquisition of network management firm Actix for $120m in cash.

Ericsson buys Canadian BSS specialist

Continuing its lengthy acquisition spree, Ericsson this week entered into an agreement to acquire Canadian BSS consulting and systems integration company Telcocell.

Cloud BSS could hold key to centralisation

Although there is widespread industry support for standardised and centralised BSS strategies for mobile operators, fears around operational disruption and cultural and political issues are so pronounced they are perhaps keeping operators from moving to implement such strategies. But a cloud implementation of a single BSS solution could represent a possible solution.

Operators losing $58bn on poor billing systems, finds report

The mobile industry lost more than $58bn in 2011, due to inadequate operator billing systems, according to a report published this week. The figure, which represents over six per cent of operators’ global revenues, was attributable to inadequate fraud management and revenue assurance processes, according to Juniper Research. And it is a figure that currently looks set to grow.

Ericsson buys Telcordia for $1.15bn

Ericsson has announced its purchase of OSS/BSS giant Telcordia in a $1.15bn all cash deal. Ericsson CEO Hans Vestberg said the deal reflected the growing importance of operations and business support systems in an environment where “more and more devices are connected, services become mobile and new business models for mobile broadband are introduced.”

Make way for new a generation of OSS/BSS environments

Existing operations and business support system (OSS/BSS) environments cannot provide the required support to face the challenges abundant in a landscape marked by intensifying competition, reduced time-to-market, efficiency improvement, and growing customer expectations. This is the warning from research firm Frost & Sullivan, which released a report this week highlighting the need to bridge the gap between OSS/BSS in order to overcome these challenges.

NSN invests in OpenCloud for billing tools

Infrastructure vendor Nokia Siemens Networks (NSN) on Wednesday expanded its capabilities in the charging and service delivery markets with an investment in application server and service brokering firm OpenCloud.

A real time opportunity

Alastair Hanlon, director for industry solutions at Convergys looks at how real time billing and customer service can revolutionise the telecoms industry.

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