5G delivery not meeting consumer expectations – Ericsson
The latest ConsumerLab study by Swedish kit vendor Ericsson has found many 5G phone owners either don’t have a 5G subscription or expect more innovative services and apps.
Telecoms.com
CEM
Ofcom tells UK telcos to pull their socks up on customer service
UK telecoms operators need to buck up their ideas when it comes to customer service, Ofcom reckons.
Cisco to pay a big premium for UK CEM vendor IMImobile
Cisco has offered the equivalent of US$730 million for cloud-based customer experience firm IMImobile, a figure that represents a hefty premium on its current share price.
Softbank spends $700m to fund Sinch’s M&A ambitions
Softbank has made a hefty investment in Swedish software company Sinch, which says it will use the proceeds of the sale to fund further M&A.
Ericsson looks to Metallica for customer experience tips
US metal band Metallica has been revealed as the surprise inspiration for Ericsson when it’s mulling over how to keep its customers happy.
Bill presentation is an untapped opportunity for telcos – survey
A survey of telecoms professional commissioned by BriteBill has found they reckon they could be making much better use of bills to improve the customer relationship.
EE elects Ericsson Expert Analytics for excellent experiences
Ericsson has scored a significant deal win to help out UK operator EE with its customer experience management efforts.
Ericsson urges CSPs to be less touchy
Telecoms vendor Ericsson has been looking into how CSPs interact with their customers and reckons they take too long to get stuff done.
Openet reckons Globe Telecom deal win vindicates its ‘agile’ philosophy
Irish BSS vendor Openet has persuaded Philippines operator Globe Telecom to use its Digital Business Platform for its data services.
Iron Maiden’s Bruce Dickinson: “hate your customers.” Wait, what?
After one of those moments that doesn’t come around too often, this was another moment that doesn’t come around too often.
Ericsson bets on the multiplay experience
Hidden in a relatively obscure software release is a sign from Ericsson that it thinks the future is multiplay and it fancies its chances if that’s the case.
Huawei targets digital transformation with CEM suite launch
Huawei has announced an upgraded suite of CEM applications in a bid to assist operator digital transformation strategies.
Research crowns Vodafone king of social media responsiveness
Findings from a social media measurement campaign have determined Vodafone to have the most responsive customer experience team on Twitter.
Churn increasingly caused by customer care issues – Nokia
Research from Nokia has highlighted consumer buying decisions for smartphones and post-paid contracts are still based on financial drivers rather than value-add propositions.
Exclusive: VimpelCom targets 5G pioneer tag
The CTO of VimpelCom has said the operator wants to be the global pioneer of 5G, talking exclusively to Telecoms.com.
Amdocs launches big data suite for telcos
CEM software giant Amdocs has launched a suite of applications designed to give communications service providers (CSPs) greater access to big data and analytics.
Astellia research identifies customer satisfaction misconceptions
New research commissioned by French network intelligence outfit Astellia has identified a gulf between what mobile customers expect in terms of customer care and what operators think they can get away with.
Telefónica looks to self-service CEM
Spanish telco Telefónica has turned to self-service based CEM tools for residential European and Latin American customers, in order to ease pressure on OSS being caused by increased data consumption over broadband. Alcatel-Lucent and Accenture announced a four year strategic partnership in order to facilitate the transformation of Telefónica’s CEM processes.
Mobile Operators: Is there any future in-store?
It’s no secret that ‘bricks and mortar’ retail strategies are battling against some difficult economic conditions right now. Mobile operators are by no means immune to this, says Tim Deluca Smith, VP Marketing for WDS Global.
LTE to repair customer loyalty disconnect
There is a significant disconnect between what drives loyalty among mobile consumers and what mobile operators believe drives loyalty as well as churn. Research released at MWC this week suggests that consumers in general will focus on a single aspect of their mobile service – such as device, tariff, or coverage – whereas operators tend to believe that a collection of issues drive positives and negatives in churn and loyalty.
Events
MVNOs World & IoT World Connectivity Summit
- 02-03 November 2021
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Telco AI World Summit
- 02-04 November 2021
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Open RAN World
- 03-04 November 2021
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5GCroCo demos cross-border 5G tech for connected cars. A European consortium created to develop ways of maintaining hhttps://t.co/tOUc8rTMNx
22 October 2021 @ 12:03:08 UTC
EE offers online course to help children avoid a life of Internet misery. BT's mobile division EE has launched an o hhttps://t.co/asneALIQ1y
22 October 2021 @ 10:02:55 UTC
China Mobile is adding 11 million 'real' 5G users per month. China Mobile is adding 5G customers at a rate of aroun hhttps://t.co/RGMwsAgTZr
21 October 2021 @ 11:56:30 UTC