Sequential poaches AT&T exec for CEO, also grabs Synchronoss activation tech
Telecoms customer care outsourcer Sequential Technology International has appointed grizzled AT&T veteran Kent Mathy as its new CEO.
Telecoms customer care outsourcer Sequential Technology International has appointed grizzled AT&T veteran Kent Mathy as its new CEO.
Research from Nokia has highlighted consumer buying decisions for smartphones and post-paid contracts are still based on financial drivers rather than value-add propositions.
CEM software giant Amdocs has launched a suite of applications designed to give communications service providers (CSPs) greater access to big data and analytics.
New research commissioned by French network intelligence outfit Astellia has identified a gulf between what mobile customers expect in terms of customer care and what operators think they can get away with.
Canadian software vendor Redknee as won a deal from Bosnia and Herzegovina’s BH Telecom that will see it supply the operator with a converged billing, charging, policy and customer care solution. BH Telecom is an existing Redknee customer and the upgrade package is a “multi-million dollar deal,” the firm said.
Operator group Vodafone has signed a five year global managed services deal with OSS/BSS provider Amdocs. Under the terms of the deal, Vodafone’s customer care and billing will be based on Amdocs software applications and the vendor will deliver application development, operations and maintenance services for the operator.
Vendors and carriers can make savings and enhance customer relations by improving the workflow around handset repair and trouble shooting, says Karim Barkawi, founder and CEO of B2X Care Solutions.
Can the sharing economy survive COVID-19? https://t.co/E1Wf2ESX1d #CloudApps #ContentApplications
02 June 2020 @ 16:44:03 UTC
The @telecoms podcast returns this week with mergers and acquisitions, retail and social media! Watch or listen to hhttps://t.co/2DODuhbzo2
02 June 2020 @ 12:11:33 UTC
US path to mid-band spectrum not as simple as some make it seem https://t.co/Z3vbdmejkx #5G #Networks
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