GiffGaff tops UK mobile customer satisfaction survey
Consumer advice outfit Which has published the results of its annual customer satisfaction survey, which revealed UK MVNO customers are its happiest.
Consumer advice outfit Which has published the results of its annual customer satisfaction survey, which revealed UK MVNO customers are its happiest.
New research is suggesting London 5G speeds are getting the promised boost, though the overall experience might disappoint a few.
US metal band Metallica has been revealed as the surprise inspiration for Ericsson when it’s mulling over how to keep its customers happy.
Virgin Media has unveiled a new, ‘intelligent’, router which it claims will bring faster speeds to more areas of the home.
Following the news that Sky has been slapped on the wrist for misleading claims during a 2018 advertising campaign, marketers need to have a long and hard think about whether they are doing a good job.
Google Cloud is not winning the cloud battle with AWS and Microsoft Azure right now, but with security credentials and artificial intelligence smarts, CEO Diane Greene thinks the future looks profitable.
Netflix currently accounts for an incredible proportion of global internet traffic, though the gaming segment is starting to throw its weight around.
Research from CCS Insight suggests consumers in France and the UK are becoming more savvy when purchasing devices, seeking more cost-effective options outside the telco channel.
Deutsche Telekom has selected Nuance’s biometric technology to help the team offer customers simplified authentication processes when calling the customer service hotline.
While many telcos are keen to convert customers to valuable postpaid contracts, Three CEO Dave Dyson doesn’t believe the type of payment is relevant, as long as you keep your customers happy.
Gavin Patterson is on the way to the exit with what we can only assume is a healthy severance package, but now the question remains as to who should take over at the top of BT.
Mass market penetration of the internet may have levelled the playing field for SMEs, but will a shift to a data driven economy tilt the favour back towards the heavy hitters?
We’ve seen a couple of AI shout-outs this week with Microsoft targeting telcos’ worryingly poor customer service record and European scientists potentially creating the building blocks for Skynet.
Do you want to engage your customers and bring your CRM strategies into the 21st century? What better way than good, old-fashioned snail mail?
Colt Technology Services has revealed its cunning plan to fuel growth including a three year, €500 million investment in its network, as well as a refreshed approach to customer experience.
The way brands build their relationships with customers are set to undergo a significant change over the next couple of years thanks to the normalization of technologies such as VR and AI.
Smartphone manufacturers are leaving customers disappointed by not quoting battery performance in a way that reflects day-to-day use, according to a study published today. Customer experience specialist WDS analysed the battery life of 50 of the top smartphones launched over the past year and compared them alongside two million technical support calls taken on behalf of global mobile network operators and handset manufacturers.
David Ffoulkes-Jones, CEO of CEM solutions provider WDS, shares his views on how operators can develop customer experience management into a true competitive differentiator.
Equipment vendor Alcatel-Lucent has launched an extended portfolio of software and services designed to ameliorate customer experiences on both fixed and wireless networks.
The customer experience will be a major area of focus for operators in 2012, following a dawning realisation that those companies that do not give their customers the time, investment and focus they require will see them defect to rivals in an increasingly competitive market.
Telecoms industry body the GSMA has released a couple of reports waxing on future #spectrum allocation and its econ hhttps://t.co/eY9Q8gViVg
25 March 2023 @ 17:40:10 UTC
India's Narendra Modi is sticking by his aim of launching #6G services in the country by 2030, despite the fact tha hhttps://t.co/pKOMD8fb7T
25 March 2023 @ 15:05:09 UTC
The bullish sentiment swirling around #5G fixed-wireless access (#FWA) services continues to build.Read now: hthttps://t.co/tiVTLq2097
25 March 2023 @ 13:35:10 UTC