GiffGaff tops UK mobile customer satisfaction survey
Consumer advice outfit Which has published the results of its annual customer satisfaction survey, which revealed UK MVNO customers are its happiest.
Telecoms.com
customer experience
5G is good, but perhaps not worth upgrading just yet
New research is suggesting London 5G speeds are getting the promised boost, though the overall experience might disappoint a few.
Ericsson looks to Metallica for customer experience tips
US metal band Metallica has been revealed as the surprise inspiration for Ericsson when it’s mulling over how to keep its customers happy.
Virgin Media gives some smarts to wifi
Virgin Media has unveiled a new, ‘intelligent’, router which it claims will bring faster speeds to more areas of the home.
Telcos need to seriously think about how to sell to consumers
Following the news that Sky has been slapped on the wrist for misleading claims during a 2018 advertising campaign, marketers need to have a long and hard think about whether they are doing a good job.
AI and security sets us apart from the crowd – Google Cloud CEO
Google Cloud is not winning the cloud battle with AWS and Microsoft Azure right now, but with security credentials and artificial intelligence smarts, CEO Diane Greene thinks the future looks profitable.
Netflix dominates the internet, but keep an eye on gaming geeks – Sandvine
Netflix currently accounts for an incredible proportion of global internet traffic, though the gaming segment is starting to throw its weight around.
Consumers ‘cracking the code’ when it comes to smartphone purchases
Research from CCS Insight suggests consumers in France and the UK are becoming more savvy when purchasing devices, seeking more cost-effective options outside the telco channel.
DT turns to biometrics for authentication and fraud detection
Deutsche Telekom has selected Nuance’s biometric technology to help the team offer customers simplified authentication processes when calling the customer service hotline.
Postpaid or prepaid doesn’t matter if you nail experience – Three UK CEO
While many telcos are keen to convert customers to valuable postpaid contracts, Three CEO Dave Dyson doesn’t believe the type of payment is relevant, as long as you keep your customers happy.
Who should take over as CEO of BT?
Gavin Patterson is on the way to the exit with what we can only assume is a healthy severance package, but now the question remains as to who should take over at the top of BT.
The internet levelled the playing field, but data might be just for the big boys
Mass market penetration of the internet may have levelled the playing field for SMEs, but will a shift to a data driven economy tilt the favour back towards the heavy hitters?
AI is starting to get seriously smart, perhaps worryingly so
We’ve seen a couple of AI shout-outs this week with Microsoft targeting telcos’ worryingly poor customer service record and European scientists potentially creating the building blocks for Skynet.
CRM goes full circle with the return of snail mail
Do you want to engage your customers and bring your CRM strategies into the 21st century? What better way than good, old-fashioned snail mail?
Colt announces €500m network cash injection
Colt Technology Services has revealed its cunning plan to fuel growth including a three year, €500 million investment in its network, as well as a refreshed approach to customer experience.
Oracle predicts the end of human interaction
The way brands build their relationships with customers are set to undergo a significant change over the next couple of years thanks to the normalization of technologies such as VR and AI.
Battery life complaints causing operator headaches
Smartphone manufacturers are leaving customers disappointed by not quoting battery performance in a way that reflects day-to-day use, according to a study published today. Customer experience specialist WDS analysed the battery life of 50 of the top smartphones launched over the past year and compared them alongside two million technical support calls taken on behalf of global mobile network operators and handset manufacturers.
Have you ever been experienced?
David Ffoulkes-Jones, CEO of CEM solutions provider WDS, shares his views on how operators can develop customer experience management into a true competitive differentiator.
Customer experience revealed as Alcatel-Lucent’s next frontier
Equipment vendor Alcatel-Lucent has launched an extended portfolio of software and services designed to ameliorate customer experiences on both fixed and wireless networks.
The customer experience in 2012
The customer experience will be a major area of focus for operators in 2012, following a dawning realisation that those companies that do not give their customers the time, investment and focus they require will see them defect to rivals in an increasingly competitive market.
Events
5G Core – Digital Symposium
- 20-20 April 2023
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OpenRAN World (co-located with the 6G Summit)
- 26-27 April 2023
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6G Summit (Co-located with OpenRAN World)
- 26-27 April 2023
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28 March 2023 @ 15:37:21 UTC
Rumours regarding TalkTalk's future have a become a semi-regular occurrence, and a fresh batch of them was served u hhttps://t.co/H5G3EOoDN5
28 March 2023 @ 14:34:39 UTC
Cellnex has caved to investor pressure and replaced its chairperson, appointing former GSMA leader Anne Bouverot to hhttps://t.co/xDkNMY41nq
28 March 2023 @ 12:13:24 UTC