Customer satisfaction in the US mobile market hasn’t changed much in the past 12 months, the latest data from the American Customer Satisfaction Index (ACSI) shows, which, against the backdrop of a global pandemic, is clearly a good thing.
UK telecoms regulator Ofcom has published its latest numbers on which providers have been moaned about most and EE put in a solid performance.
UK telecoms regulator Ofcom has done a big survey on customer satisfaction with CSPs and TalkTalk has the lowest customer satisfaction levels.
Consumer advice firm Which has published the results of its UK MNO customer satisfaction survey, which ranks Vodafone last for the second year running.
The Institute of Customer Service has released its Customer Satisfaction Index stating the telco industry is the lowest ranked sector in the UK.
Ofcom has published a report on customer satisfaction levels in mobile, broadband, pay TV and landline services. Compared to previous years, the report showed steady level of satisfaction in mobile with O2 topping the table in the mobile service provider stakes. Meanwhile RootMetrics put EE on top in London.
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