UK telecoms complaints decline despite lockdown
You’d think people would moan more about telecoms services when that’s all they have, but the latest Ofcom numbers paint a different picture.
You’d think people would moan more about telecoms services when that’s all they have, but the latest Ofcom numbers paint a different picture.
The latest telecoms complaints data compiled by UK regulator Ofcom reveals the level of complaints is declining across the board.
Many Three UK users have reported they have no signal, with Three apparently struggling to get to the bottom of it.
Thanks to Ofcom the days of being passed around a call-centre should theoretically be over, as new text-to-switch rules come into play.
BT has announced a new initiative, Stay Fast Guarantee, which will aim to hyper-personalise speed guarantees for new and re-signing customers.
Consumer publication Which asked its members to rate UK mobile operators and found the small ones tend to do better across the board.
From today, all UK broadband and landline customers will be entitled to compensation for connectivity delays and faults.
Consumer publication Which has slammed the UK broadband scene, pointing towards the unacceptable and consistently poor performance of market share leaders for customer service and performance.
TalkTalk has launched its Fairer Broadband Charter calling into question whether competitors know the definition of simple concepts such as honesty and fairness.
T-Mobile US is testing out a new way to mock AT&T and Verizon by inviting the duo to its own TEX Talks seminars and panels on how to improve customer service.
Google has made a somewhat sly entry into the chatbot segment with the acquisition of Onward, an automation start-up based out of San Francisco.
Is the cost of profitability and efficiency worth the PR damage caused by automation and redundancies? That’s one of the difficult questions facing companies in the AI era.
Either customer service is an afterthought for the telcos, or they are just genuinely terrible at it, but Vodafone’s new 30-day service guarantee sets to challenge the status quo of sub-standard service in the telco arena.
Liberty Global has announced the beginning of a new project which will transform it communicates with customers, leaning on the ‘conversational commerce’ idea championed by Amazon.
UK telecoms regulator Ofcom has published its latest customer complaints numbers and they indicate Vodafone has finally sorted out its customer service.
Telefonica has announced plans to launch its first artificial intelligence-based operations centre for network management, to drive real-time customer experience analysis and proactive improvements.
Ofcom has unveiled a new tool which will tell you how good your provider of landline, broadband and mobile services compares to the rest on a customer service footing.
Ofcom’s Q3 complaints data still has Vodafone dropping the ball so the operator wants to talk about its enterprise wins instead. Good luck with that.
The Attorney General for the State of Washington has filed a $100 million lawsuit against Comcast for 1.8 million violations of the state’s Consumer Protection Act.
The Institute of Customer Service has released its Customer Satisfaction Index stating the telco industry is the lowest ranked sector in the UK.
What role will consumers expect telcos to play when COVID-19 is behind us?
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