GiffGaff tops UK mobile customer satisfaction survey
Consumer advice outfit Which has published the results of its annual customer satisfaction survey, which revealed UK MVNO customers are its happiest.
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Giffgaff sells its soul to AWS
UK MVNO Giffgaff says it has gone ‘all-in’ on Amazon Web Services to power all of its technology infrastructure and application development.
Giffgaff managed to find a way to overcharge prepaid subscribers
UK telecoms regulator Ofcom has fined MVNO Giffgaff £1.4 million for double-charging some of its pay-as-you-go customers.
BT broadband rival CityFibre submits complaint over EE bid – report
UK-based broadband infrastructure specialist CityFibre has submitted a complaint to the Competition and Markets Authority (CMA) saying BT’s proposed acquisition of EE will be anti-competitive and damage the government’s ‘ultrafast’ broadband roll-out plans, a report has claimed.
All UK ISPs now committed to BSG’s Open Internet Code
The Broadband Stakeholder Group (BSG), an advisory organisation to the UK government, has announced that with EE, Virgin Media and Vodafone as the latest to join, all UK ISPs have now signed up to its Open Internet Code.
UK operators split over net neutrality code of practice
UK fixed and mobile operators are divided over whether to sign up to a voluntary code of practice in support of net neutrality. While ten service providers have signed up, Vodafone, Everything Everywhere and Virgin Media have so far refused.
Giffgaff kicks out data hungry users
UK MVNO Giffgaff has revealed that it is kicking data-hungry users off its network after discovering that less than one per cent of its customers are accounting for over a third of its total mobile internet data use across its entire network. The firm said that it has been looking into the usage patterns of mobile internet traffic on its network over the past few months, and has decided to put into place some new procedures as a result of its findings.
Crowd sourcing MVNO Giffgaff opens its doors
Giffgaff, the MVNO subsidiary of O2 UK, which fancies itself as a crowd sourcing pioneer, opened its doors on Wednesday with a rallying call to its user base.
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