Shell Energy goes from bad to worse in latest Ofcom complaints report
It looks like relatively new ISP Shell Energy is struggling to keep its customers happy as it is the most complained about UK broadband and landline provider.
Telecoms.com
landline
Ofcom sticks up for neglected phone boxes
UK comms regulator Ofcom has said certain public phone boxes will be safeguarded against removal if they are still needed by a local community.
BT faces class action suit for allegedly overcharging millions of landline customers
A law firm has decided Ofcom didn’t go far enough three years ago when it got BT to lower its prices and thinks 2.3 million of its customers deserve compensation.
Complacent UK telcos to be hit with compensation costs
From today, all UK broadband and landline customers will be entitled to compensation for connectivity delays and faults.
Brits wasting £480mn a year on landlines apparently
For some reason there are still people in the UK who insist on having a landline, and it is costing them £480 million a year according to one of those consumer studies.
Ofcom dishes out the dirt on operator customer service performance
Ofcom has unveiled a new tool which will tell you how good your provider of landline, broadband and mobile services compares to the rest on a customer service footing.
Ofcom proposes small automatic fines for rubbish landline service
UK telecoms regulator Ofcom has proposed a system of small fines to be automatically paid by landline providers when they drop the ball on service.
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