Ofcom says broadband and mobile complaints are down across the board
UK comms regulator Ofcom has published its latest quarterly report on the number of complaints it receives related to landline, broadband, mobile and pay-TV services.
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Ofcom
Ofcom reckons around half of the UK population is now covered by 5G, sort of
UK comms regulator Ofcom says the number of 5G base stations in the UK doubled in 2021, and coverage is now ‘outside 42-57 percent of premises.’
CityFibre challenges Ofcom ruling on Openreach FTTP pricing
CityFibre wants Ofcom to backtrack on its decision to let Openreach offer lower prices and long lock-in periods for its wholesale FTTP services.
Ofcom identifies ‘issues’ linked to Openreach independence
Ofcom is for the most part happy with the level of independence Openreach is showing, but there remain some issues with the UK network operator’s position.
Ofcom ponders Terahertz spectrum
UK comms regulator Ofcom reckons we can go even further along the electro magnetic spectrum in the search for spectrum.
Virgin and TalkTalk top Ofcom’s latest complaints list
Telco customer service has bounced back from a Covid-19-related dip, but UK consumers are still finding reasons to complain, according to the latest data from Ofcom.
Ofcom gives BT a break on broadband obligations
Ofcom has made changes to the UK’s universal service obligation that ultimately ease some of the cost burden on BT when it comes to providing high-speed broadband in hard-to-reach areas.
Ofcom pushes reporting services after summer of scams
The vast majority of UK consumers received suspicious phone calls or text messages this summer, according to Ofcom, which is now pushing reporting services to help mitigate telecoms scams.
Ofcom finally gets around to simplifying broadband switching
Having done a similar number on the mobile sector years ago, UK comms regulator Ofcom has decided broadband providers need to make it easier for their customers to leave.
Ofcom upbeat on UK fibre growth but it’s all relative
Almost a quarter of UK households now have access to full fibre broadband and Ofcom is pretty excited about that.
Eurobites: BT boosts security offering for homeworker army
Also in today’s EMEA regional round-up: Swisscom on a roll in H1; Brits watching even more telly in lockdown; UK operators get to grips with 5G.
Turns out young people don’t really watch TV news
UK communications regulator Ofcom has worked out that younger people mainly get their news from the internet.
UK consumers getting more for less in telecoms, but prices are going up
Consumers in the UK are paying less for their communications services than they were five years ago, even though data usage is increasing, according to Ofcom’s latest Pricing Trends report.
UK government bets on Sonic the edge-hog
The ever-generous British taxpayer has chucked a million quid at a new initiative called Sonic Labs, which is designed to give 5G OpenRAN R&D an extra boost.
UK government bid to censor the internet faces growing resistance
A proposed set of new UK laws would appoint Ofcom as censor of all digital communications in the country. Not everyone thinks that’s such a great idea.
Ofcom plunders Amazon Alexa for CTO hire
UK communications regulator Ofcom has moved to beef up its digital economy expertise with the appointment of Amazon veteran Sachin Jogia as Chief Technology Officer.
UK internet users spend ages online – Ofcom
UK adults spent as much as an hour longer per day online than our peers in other major European markets in 2020, according to the latest research from Ofcom.
UK broadband speeds increased by 25% last year – Ofcom
In 2020 the average download speed of UK residential broadband services increased by 25% from 64 Mbps to 80.2 Mbps, according to new Ofcom research.
Ofcom tells UK telcos to pull their socks up on customer service
UK telecoms operators need to buck up their ideas when it comes to customer service, Ofcom reckons.
UK’s digital divide narrows, but deepens
Ofcom has heralded a narrowing of the digital divide in the UK, with statistics showing an increase in household connectivity over the past year fuelled by the restrictions linked to Covid-19.
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