Telcos customer service still not good enough in UK and US
Telecoms operators on both sides of the Atlantic still have work to do when it comes to customer service and satisfaction.
Telecoms.com
operator
TIM parts company with two CxOs amid another reshuffle
TIM has lost both its technology and its strategy chiefs and as a result is reshuffling job roles at what is starting to look like a time of growing chaos.
Rakuten to build mobile network for 1&1
Rakuten announced partnership with 1&1 to build “Europe’s first fully virtualised mobile network” for the German greenfield operator. The company also set up a separate unit to drive global expansion.
Djibouti sale could struggle to attract telco investors
Djibouti has confirmed that it will sell of a chunk of its incumbent telecoms operator, but questions remain over how attractive the asset will prove to would-be investors.
Telenor Montenegro buy is just the start for 4iG
PPF Group is selling Telenor Montenegro just three years after it acquired the business as part of a drive to become a medium-sized European telecoms operator group.
AT&T is becoming a telco – it’s crazy but it might just work
AT&T this week shared a groundbreaking new strategy: to focus on being a telco.
Ofcom tells UK telcos to pull their socks up on customer service
UK telecoms operators need to buck up their ideas when it comes to customer service, Ofcom reckons.
Rogers to swallow up Shaw in C$26 billion deal
Rogers Communications plans to buy rival Shaw for C$26 billion, a deal that both companies are pitching as a driver of 5G rollout in Canada.
Telefónica merges wholesale, roaming, multinational divisions into one
Spainish telco group Telefónica wants to squeeze as much value as possible out of its international operations.
US politicians want to use crisis to increase state influence over operators
Some Democrat Senators want to make it illegal for communications service providers to disconnect their customers during the coronavirus pandemic.
UK government relies on operator cooperation for emergency text messages
Every UK mobile subscriber should receive a text message from the government today, telling them to stay at home and linking to the new restrictions.
More than 13% mobile users in Spain changed operators in 2018
According to a recent survey, over 13% of mobile users in Spain switched mobile operator in 2018, 18% more considered switching.
RCS is here to stay and doing well
RCS has been touted as a saviour when the SMS value has been destroyed by OTT messaging services, but without much success, but it may finally have find its moment.
US operators Q2 2018: Verizon does a bit better than AT&T
Both giant US operators announced their Q2 2018 numbers recently with Verizon exceeding expectations but AT&T not so much.
40% revenue plunge at India telcos show transformation is not always nice
India has proved to be one of the tougher markets for telcos over the last few months, and the misery is set to continue according to a report from Crisil Research.
Veon CEO calls it a day with no replacement lined up
CEO Jean-Yves Charlier has decided to step away from the artist formerly known as Vimpelcom but they don’t seem to have even started looking for a new one.
Vivendi tries a bit of stand-up comedy with lame TIM denial
With the Edinburgh Fringe festival just around the corner, Vivendi is showing off its comedic skills by trying to convince regulators it doesn’t have ‘de facto control’ control over TIM.
Central bank intervenes to help bail-out Etisalat Nigeria
It all seems to be going horribly wrong for Nigeria’s fourth mobile operator Etisalat Nigeria, such that the country’s central bank has had to come to the rescue.
Airtel continues mud-slinging but shows little fighting spirit
Bharti Airtel has accused Reliance Jio of directly ignoring an order from the Telecom Regulatory Authority of India (TRAI), and continuing its ‘Summer Surprise’ discounts for customers.
Nokia tries to bring global IoT under its WING
Nokia has announced the launch of a worldwide IoT-network-as-a-service which it will debut at Mobile World Congress later this month.
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