Major UK broadband suppliers all suck at customer service – Which
UK consumer advocate Which has published its latest broadband customer satisfaction survey and all the biggest ISPs scored poorly on customer service.
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PlusNet
Ofcom slaps Plusnet with £880k fine for not doing ex-customers proud
Plusnet has been hit with a hefty Ofcom fine of £880,000 for continuing to bill more than a thousand ex-customers.
BT gives LIFE Mobile Plusnet’s brand of earthy northern honesty
The depiction of Plusnet broadband as somehow more wholesome and reliable than others has apparently worked so well, BT is applying it to mobile.
BT, Sky, TalkTalk broadband customers UK’s least satisfied – report
Consumer organisation Which has published the results of its latest UK broadband satisfaction survey claiming the worst performers are the country’s three biggest providers BT, Sky and TalkTalk. The report said smaller internet service providers (ISPs) are doing a better job in keeping customers happy.
Almost one in three UK broadband connections superfast – Ofcom
According to research by Ofcom, almost one in three (32%) broadband connections in the UK are superfast, up from approximately one in four in November 2013. The regulator said increasing take-up of superfast, 30Mbps or above, cable and fibre services has increased the country’s average broadband speed by a fifth in the last six months to 22.8Mbps.
All UK ISPs now committed to BSG’s Open Internet Code
The Broadband Stakeholder Group (BSG), an advisory organisation to the UK government, has announced that with EE, Virgin Media and Vodafone as the latest to join, all UK ISPs have now signed up to its Open Internet Code.
BT flogs satellite broadcast unit
Just one day after splashing out £67m on broadband player PlusNet, BT has agreed to sell its satellite broadcast business to Arqiva for £25m in cash. On Friday, broadcast network owner Arqiva said it would acquire BT’s Satellite Broadcast Services customer contracts and operations in the UK, France, Italy, the Netherlands and the US. The […]
BT buys PlusNet in cash deal
British incumbent, BT announced Thursday it is to buy PlusNet for £67m in cash to strengthen its position for broadband services. Last month, retailer Carphone Warehouse agreed to buy Time Warner’s AOL internet access business in the UK for £370m. BT said last week its share of new broadband customers had slipped to 22% during […]
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