VMO2 and Three UK call on Amdocs for customer service help
Virgin Media O2 and Three UK are both working with Amdocs on projects designed to improve their service offerings and provide a better experience for customers.
Virgin Media O2 and Three UK are both working with Amdocs on projects designed to improve their service offerings and provide a better experience for customers.
Revenue at the UK-based operator increased 5% in the first six months of the year, but prepaid customer growth and roaming remain areas of concern.
UK MNO Three said on Thursday that data traffic on its network has risen by 50 percent this year, with average monthly data usage per customer topping 15 GB for the first time in October.
Three UK has named two new executives who will play a crucial role in its ongoing network and IT systems transformation project.
Virgin Media Business has signed a deal with Three UK to provide dark fibre backhaul for a bunch of its 5G cell sites.
Many Three UK users have reported they have no signal, with Three apparently struggling to get to the bottom of it.
Mobile operator Three UK has upgraded its network with a fully cloud-based 5G-ready core and has started internal trials of the service. It plans to launch 5G later this year.
Three UK has published its 2014 annual results showing flat revenue growth of 1% to £2.05 billion, however EBITDA increased by 31% year-on-year, while net customer service revenue was up 6% compared to 2013.
The MBNL joint venture formed by UK mobile operators EE and Three UK has selected Swedish vendor Ericsson to manage operations and maintenance of the consolidated radio access network.
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