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The most popular stories on Telecoms.com show what have caught the industry professionals’ imagination this year. Plus an editor’s note.

Global app spend increased by 25% in 2020

Mobile app tacker App Annie has released its numbers for the year and the headline stat was that total global spend hit $112 Billion, a 25% increase on 2019.

Zoom promises to get better at security

Video conferencing firm Zoom is now one of the most recognisable brands across the world, but recent days have seen a barrage of criticism directed towards its security and privacy credentials.

Polls

What role will consumers expect telcos to play when COVID-19 is behind us?

  • As a reliable utility similar to the role they have managed to play during the pandemic (45%, 13 Votes)
  • Rolling out new technologies and services to support new customer behaviours (28%, 8 Votes)
  • Turning special service offerings during the pandemic into standard offerings (17%, 5 Votes)
  • As a digital platform that they have struggled to change into since the pre-COVID times (10%, 3 Votes)

Total Voters: 19

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