White Papers

 

How to Select the Right Remote Support Tool

Today’s customer support and IT service organizations are charged with supporting ever-more complex environments that include multiple channels of communication to a seemingly limitless number of devices and systems—all while keeping support costs down. To meet these conflicting demands, service organizations are turning to remote support solutions.

Five Tips For Improving Customer Experience

Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction.

Operator Perspectives on 4G BSS Requirements

This document, produced by Telecoms.com in conjunction with Redknee draws on the previously unreleased results of a survey conducted at the beginning of 2014 by Telecoms.com Intelligence. The survey sought the opinions of more than 60 operator executives from around the world on requirements for BSS evolution as the industry consolidates its move to an LTE world.

The Rising Financial Impact of Customer Service

The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator.

Improving Engagement with Multi Channel Service

The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator.

From Hardware Manufacturer to Service Provider

This white paper is for manufacturers of mobile phones, tablets, automotive vehicles, consumer electronics and other wirelessly connected devices (in the paper, described as “mobile devices”) that are interested in using their hardware products as platforms from which to deliver value-added services.

Mobile Operators’ CEM: The Market Reality

Keen to move away from price-based competition and create unique identities in the market, mobile operators are embracing Customer Experience Management (CEM) as a key differentiator.

Cloud 2.0: Securing Trust to Survive the ‘One-In-Five’ CSP Shake-Out

The Cloud market is on the verge of the next wave of market penetration, yet it’s likely that only one in five Cloud Service Providers (CSPs) in today’s marketplace will still be around by 2017, as vendors fail or are swallowed up by aggressive competitors. So what do CSPs need to do to survive and prosper?

Small cells and satellite – Making rural coverage pay

In the densely populated urban areas of many markets, mature and emerging, cellular telephony has reached or is nearing saturation. Competition in these metropolitan markets is fierce and mobile operators are now intent on expanding their reach into remote and rural areas in a bid to drive further growth in subscriptions and revenues.

Protecting your Customer Base by Ensuring the Best Customer Experience

This whitepaper explores the changing landscape for devices and platforms, the evolution of support desk metrics from efficiency measurements to customer satisfaction ratings, and how incorporating remote support tools into a telecommunications organisation can improve the customer experience and increase customer satisfaction.

Microwave Technology Innovations

Microwave (MW) technologies lead the backhaul evolution toward next-generation mobile networks. While primarily considered as macro-cell backhaul solution, in the upcoming 4G mobile network landscape, MW technologies also extend to the small-cell layer, hence proposing a unified backhaul approach. Two, very significant innovations are introduced

Assuring the future of SMS

On 3 December 2012 the mobile industry marked the twentieth anniversary of what is widely regarded as the birth of SMS – the sending of a message from a PC to a mobile phone on the Vodafone network by engineer Neil Papworth. Two years after that milestone, Nokia released the first phone that allowed users […]

VoLTE: Why, When and How?

Mobile operators are moving to a data-centric world. LTE has become the most rapidly deployed cellular network technology in the industry’s history and the demise of circuit switching—while still on the distant horizon—is now in sight.

The key to agile and intelligent service delivery in the cloud era

In order for operators and service providers to realise their full potential in the cloud era, where data volumes are ramping up exponentially, the need to maximise return on investment while working to differentiate services has never been more apparent.

A third of operators underprepared for LTE

More than 60 per cent of operator respondents to the Telecoms.com Intelligence Survey 2013 said that their firm was prepared or very well prepared to manage the challenges and risks inherent in the transition to LTE. However, more than 31 per cent said that they were less prepared than they should be.

Polls

How do you see the role OpenRAN will play in the mobile market in the next 5 years?

Loading ... Loading ...