White Papers


VoLTE: Why, When and How?

Mobile operators are moving to a data-centric world. LTE has become the most rapidly deployed cellular network technology in the industry’s history and the demise of circuit switching—while still on the distant horizon—is now in sight.

The key to agile and intelligent service delivery in the cloud era

In order for operators and service providers to realise their full potential in the cloud era, where data volumes are ramping up exponentially, the need to maximise return on investment while working to differentiate services has never been more apparent.

A third of operators underprepared for LTE

More than 60 per cent of operator respondents to the Telecoms.com Intelligence Survey 2013 said that their firm was prepared or very well prepared to manage the challenges and risks inherent in the transition to LTE. However, more than 31 per cent said that they were less prepared than they should be.

Smart Capacity Management in a HetNet World

In this powerful mobile age, consumers have learned to expect instant gratification.When mobile networks do not have the latest bells and whistles required to support the growing demand for more and faster data traffic, subscribers quickly lose confidence in their mobile operator’s ability to provide network quality and keep up with the times. Mobile operators know what is required to grow and sustain their customer base – to provide data faster and deliver it seamlessly.

IP Video: The Big Picture

In December 2012 we carried out a survey of over 200 industry professionals into the experiences of providers and potential providers of IP Video services. This report presents the results of the survey and builds a picture we’ve built of what is actually happening in the world of video services and you’ll gain an understanding of the range and scope of IP video services and the business models underpinning them.

MNOs favour price over legacy relationship in vendor selection

Price remains by far the biggest influencer on operators’ selection of network vendors, more important even than technical performance of the equipment purchased, according to data from the Telecoms.com Intelligence Industry Survey 2013.

Driving mobile customer experience white paper

Customer Experience Management is certainly one of the biggest current buzz words in the mobile arena. A lot has been said and written around CEM but still there is no unique industry consensus about what CEM actually includes.

Key Strategies To Unleash Roaming Profits Through Signaling

Armed with smartphones and tablets, consumers are demanding constant connectivity and consistently high quality of service, anytime and anywhere, at home and abroad. As a result, roaming traffic is expected to grow rapidly. Will your roaming profits grow as well?

Grey Routes and Revenue Leakages – Are you protected?

This paper is the fourth in the series of us outlining the potential threats faced through bulk SMS delivery to a mobile network. Revenue assurance is essentially seeking to curb such revenue leakages to ensure products and services provided by operators are adequately billed and revenues are collected in a timely manner from subscribers and wholesale partners alike.

Rethinking backhaul

Any modern communications network is a complex architectural arrangement. By 2013 it’s likely that a mobile network operator will have 2G, 3G and LTE operations running in parallel, with support infrastructure such as backhaul that has been updated and augmented over the years. As networks mature, they also evolve—the trend right now is to alleviate RAN congestion with smaller cells, increasing network density but also putting extra burden on the backhaul infrastructure. In order to keep pace, backhaul implementations also need to evolve.

The Need for Speed: The growth of 100G optical fiber

In October 2012, Telecoms.com Intelligence surveyed more than 290 industry players worldwide—including more than 120 network operators, as well as regulators, content providers and software developers—in order to capture the industry’s views on this vital technological development.

SMS Abuse: Fraud, Spam and Revenue Leakages – A perspective for Africa

This paper is the third in the series of outlining the potential threats Africa is facing with SMS spam. With Africa being the second largest mobile market in the world, second only to Asia, it is deemed to be the fastest growing mobile market today with 735 million mobile subscribers expected at the end of 2012, leaving a golden opportunity for messaging abuse attracting the likes of spammers, fraudsters and illegitimate users, resulting in revenue leakages and disputes for mobile network operators.

Built for speed: Differentiating the Ethernet service experience

Ethernet services have become largely mainstream, with well-established standards and strong global acceptance.
However, continued expansion introduces new challenges that must be addressed by enhancing overall service experience. Speed is the key success factor, with the critical components of service delivery, service agility, and service assurance working in concert to sustain market differentiation.

Comverse SAMbox: Uncovering the IP Communications Potential for Mobile Operators

Mobile operators in many developed markets are finding that their revenues from traditional communications services are coming under sustained pressure from the onslaught of “free” alternatives from over-the-top IP-based messaging and voice providers (OTTs). KPN Mobile, Vodafone, Deutsche Telekom and, most recently, China Mobile have all indicated that their voice and messaging revenues are either already in decline or potentially at risk from their subscribers’ adoption of OTT services.

Is your network iPhone 5 ready?

With smartphones becoming ever more feature rich and data intensive, mobile network operators need to assess whether their network is ‘iPhone 5 ready’. Staying ahead of the next wave of new devices, features, apps and technologies is challenging because innovation doesn’t stay still, traditionally forcing operators to take a reactive approach. However, with a clear understanding of their network readiness, operators can take proactive measures to ensure bandwidth requirements are available and enhance the customer experience, thus minimising churn rates.

The Future of Mobile Data Billing

Over 200 mobile operators surveyed: Almost 90% believe the availability of real-time data in their post paid billing systems is essential to future data charging models but only 22% have the capability today. Telecoms.com Intelligence carried out research to examine how mobile data billing needs to change in the next 24 months. With responses from […]

How can customer experience make a difference?

The management of the customer experience is becoming increasingly important to mobile operators as they look to streamline their businesses. Management of the network functions is being outsourced to vendors, while over the top providers and content specialists take leadership of the application and content space. As a result, operators are repositioning themselves primarily as service organisations, and by excelling in the management of customer relationships they can maintain relevance and leverage in the value chain.

Address the App Signalling Storm: $45M ROI By a Leading Operator

Increased usage of apps helps to drive up mobile data usage. However, the proliferation of “chatty apps” that constantly query the network for updates can slow networks down or cause them to crash. Discover how operators can address the signaling storms that apps create, by controlling the signaling traffic directly on smartphones.

Use your Brain: Making the most of network capacity

This white paper – produced by Telecoms.com and sponsored by Kapsch – argues that many mobile operators are not using the whole of their network capacity, often because they don’t have the time or aren’t being given the right advice—or simply because don’t yet know how. But the knowledge exists and, when applied, it can deliver valuable improvements and efficiencies.