tag: optus

Optus warned for overcharging customers

Australian carrier Optus has been formally warned by telecoms regulator the Australian Communications and Media Authority (ACMA) for inaccurately billing over 237,500 customers prior to September 2012.

Australian operators improve customer service

Australian telecoms regulator the Australian Communications and Media Authority has announced a sustained reduction in complaints to the Telecommunications Industry Ombudsman (TIO) from consumers regarding customer services of the country’s mobile operators.

Asia-Pac operators join forces on M2M

As operators globally begin to place more emphasis on the opportunities in the M2M sector, 11 Asia Pacific carriers have joined an alliance to offer their customers a ‘one-stop-shop’ for M2M services.

Optus tests TD-LTE Advanced carrier aggregation

Australian operator Optus has begun testing what it claims to be the world’s first TD-LTE Advanced carrier aggregation. The firm claims to have achieved single user peak speeds of up to 160Mbps on its commercial 4G Plus LTE network.

Bill Morrow hired to improve fortunes at VHA

VHA, the joint venture which operates the Vodafone and 3 brands in the Australian market, has announced the recruitment of Bill Morrow as CEO, replacing Nigel Dews. Morrow is a Vodafone veteran, having previously led the firm’s operations in the UK, Europe and Japan. Morrow’s most recent telecoms industry post was as CEO of US WiMAX player Clearwire, from which he resigned citing personal reasons in March last year.

Telstra and SingTel signs key NBN deals worth $11.8bn

Australia’s National Broadband Network received a significant boost with the news that the operators Telsta and SingTel have agreed major deals to transfer parts of their networks to the NBN. As part of the deal, the state owned NBN will pay Telsta $11bn for its copper network, while the SingTel owned Optus network will receive $800m to move customers from its fibre optic network, freeing up its infrastructre for the NBN.

Australian telecoms sector the “most hated industry” in the country

Vodafone Hutchison Australia (VHA) accounted for the lion’s share of complaints to the country’s telecoms ombudsman in the last quarter. On the day the company was due to hold its annual general meeting, the ombudsman recorded 14,670 customer complaints about VHA between January and March this year – an increase of 96 per cent over the previous quarter.

Apple escapes Australian two-year warranty commitment

Australian carrier Telstra has agreed to offer warranties on all handsets that match the length of the contract to which the handset is attached. But the Apple iPhone is not covered by the agreement, raising concern at the Australian competition authorities.

Optus to boost 3G spectrum in Oz

Australian carrier Optus intends to double the amount of available 3G spectrum it owns in the country’s capital cities, by buying licenses from US chip vendor Qualcomm.

Oz government plans to build out own fibre network

The Australian government has solved its differences with the country’s operators, which were vying to build out a national broadband network, by proposing to undertake the A$43bn task itself.

Telstra gains advantage with fibre proposal

Australian incumbent Telstra and its biggest rival Optus lodged bids on Wednesday for the rollout of a nationwide fibre network designed to bring broadband connectivity to at least 90 per cent of the population. The bids mark the next stage of a multi-billion dollar investment in the country’s infrastructure that has been continually delayed by […]

More iPhone carriers revealed

There was another terse announcement from Apple on Monday morning, revealing the names of yet more operator partners which will be carrying the iPhone. Optus, SingTel, Bharti Airtel and Globe have all signed an agreement with Apple to bring the iPhone to Australia, Singapore, India and the Philippines respectively later this year. No further information […]


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