RootMetrics

UK telcos not meeting demands of Brits

New research from RootMetrics points the finger at UK telcos for not meeting the expectations of the demanding consumer, claiming only 53% of Brits are actually happy with their mobile service.

EE the best, O2 the worst – RootMetrics

RootMetrics has released its bi-annual report detailing the performance of the UK’s MNO’s, with EE hitting top-spot across the board, and O2 wallowing at the bottom of the rankings once again.

Ofcom report hails O2, RootMetrics crowns EE

Ofcom has published a report on customer satisfaction levels in mobile, broadband, pay TV and landline services. Compared to previous years, the report showed steady level of satisfaction in mobile with O2 topping the table in the mobile service provider stakes. Meanwhile RootMetrics put EE on top in London.

EE confirms BT talks, industry opinion divided

Deutsche Telekom and Orange, the joint shareholders of EE, have confirmed initial discussions with BT over a possible sale of the UK mobile operator. In a statement the German and French giants said they are exploring the possibility as part of their regular market assessment to evaluate different strategic options.

Vodafone UK hits out at poor network quality rating

A report on the performance of UK mobile operators that named Vodafone as having the poorest overall network performance of the country’s four operators has drawn strong criticism from the firm. Network performance monitoring specialist RootMetrics published its UK mobile network performance review Thursday, ranking Vodafone in last place for network reliability, mobile internet performance and call and text performance.

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