Independent study: Humans vs. machines

Amdocs commissioned Forrester consulting to conduct a comprehensive global survey to assess how well service providers are meeting customer expectations from virtual agents, i.e. chatbots. Are CSPs investing in the right areas? This survey, which polled thousands of consumers worldwide, as well as c-level executives from dozens of tier-1 service providers, uncovers that there is an enormous gap between the kind of service consumers expect from virtual agents versus the areas in which service providers are investing.

Are you prepared for the revolution in consumer entertainment?

There’s a seismic shift taking place in entertainment – and its effect on digital service providers is profound. On-demand media consumption will change every facet of your service offering – and sooner than you think. Leading service providers are already adopting new strategies to capitalize on the on-demand revolution.

eBook: Intelligent Smart Wi-Fi Brings Mobility to Your Home

While people are on the road, they can accept having limited Internet connection through mobile networks. Once they reach home, their expectation for Internet connectivity completely changes. The Challenge: Your customers want to freely roam their home. While people are on the road, they can accept having limited Internet connection through 3G, 4G, or SG […]

Virtualization: A Critical Capability for Service Provider Success in IoT, 5G & Beyond

The Internet of Things (IoT) is a huge opportunity for communications service providers (CSPs), because of the sheer scale of investment it will attract and the business impact it will have globally. This white paper looks at developments in the IoT landscape and the critical factors and obstacles that CSPs need to be aware of […]

Data Revelations – Nominum Data Science Security Report

From the front lines of the war on cybercrime, Nominum discovers new trends in ransomware, phishing, IoT-related threats and more. We analyzed 15.3 trillion DNS queries to produce this 46-page report that delves into the mind of a cybercriminal.

The State of Digital Transformation in Telecommunications

We conducted a survey of telecom operators to better understand which aspects of digital transformation are most important to them and where they are placing their investment “bets”. We asked them about the degree to which their organizations had already adopted technology and practices such as DevOps, Cloud and NFV. And we asked how they planned to address the OTT threat including aspects such as user data monetization (taking a leaf out of Facebook and Google’s book). In this report we present the results.

Digital Transformation Operator Survey Report

With tighter margins and the threat of declining ARPU the last thing service providers need is more revenue leakage. But according to the findings of a new telecoms.com and Openet operator survey, this is exactly the prospect facing many service providers. Download the results of this survey of 117 operators to find out more.

Smart cities: what are the opportunities for telcos?

There has been plenty made of the future market size of Internet of Things (IoT), and almost everyone in the telecoms industry is very familiar with numbers claiming “IoT will be worth billions by 2020”. However, it would be fair to say that the IoT market in general failed to capture the public’s imagination in […]

Tomorrow’s world – what is the future of telecoms?

In November 2016 Telecoms.com hosted a discussion as part of the AfricaCom trade show in Cape Town, South Africa. Hosted with Mahindra Comviva and Light Reading, the discussion featured involved two of the continent’s leading operators, Vodacom and Safaricom, who explored the latest major trends facing the industry. With relevance to the African market, but a broader theme applicable to the entire telecoms landscape, the discussion took the form of discussing digital transformation and the likely shape the next generation of business will take.

Data Revelations: Nominum Data Science Security Report

The new era of cyberthreats is a growing concern for most service providers especially since October 21st 2016, when a massive DDoS attack took down many popular web domains including Netflix and Twitter. We were quickly reminded how important DNS security is to every organization. This inaugural security report from Nominum Data Science comes from […]

Network maintenance evolution and best practices for NFV assurance

NFV transformation drives new network assurance strategies Telecom service providers testify they are responding to pressures on their business models by changing the way in which they design, develop and deliver services. This transformation is targeting a shift from today’s legacy network operations to implementing a transparent service delivery, operations and management environment that enables […]

The African Market Outlook 2016

The African Market Outlook is now available for download This free report, published by Telecoms.com Intelligence, analyses and presents the findings of an in-depth questionnaire answered by nearly 150 operators from the African market involved with a variety of areas relating to mobile across the continent. Included in the report are three distinct areas related […]

Multi-billion dollar market opportunities may be lost unless Next Generation Broadband meets Seven Key Challenges

New Strategy Analytics report outlines requirements for IoT Services, Security, FMC, Cloud, Network Slices, 5G and Bursty Video This new report from Strategy Analytics identifies seven challenges that could be ‘show stoppers’ for the key multi-billion dollar markets where Service Providers are looking for revenue growth over the next decade. This report identifies unique requirements […]

Telecoms.com eBook: AI in CEM – the opportunity for telcos

Advances in artificial intelligence presents an opportunity for telecoms operators to entirely revolutionise their approach to customer experience management. Customer service, specifically, comes with a standard cost per user – and every time the customer makes contact to discuss a problem that’s a charge to the operator. Therein lies the problem with the existing model, it isn’t pre-empting customer experience issues.

2016 Cloud VPN Survey Report

This free report, published by Telecoms.com Intelligence, analyses and presents the findings of an in-depth questionnaire answered by 200 members of the telecoms industry involved with enterprise-grade telecoms networking today. Included in the report are three distinct areas related to the evolution of VPN technology, including: The role of SDN in providing scaleable VPN services […]

2016 Broadband Outlook report

The 2016 Broadband Outlook report is now available to download This free report, published by Telecoms.com Intelligence, analyses and presents the findings of an in-depth questionnaire answered by 600 members of the telecoms industry involved with Broadband today. Included in the report are three distinct sections relating to Broadband technology, including: Digital Transformation Fibre and Next Generation […]

Telecoms.com eBook: Delivering the WiFi Utopia

An increasing number of devices in the home consuming heavier amounts of bandwidth-consuming content are forcing operators to review how they deliver WiFi in the home. Providing a high-speed broadband connection is one thing, but an inefficient home network can cause a substantial bottleneck. This bottleneck has the potential to ruin the user experience, and will be a major factor in future content delivery strategies for operators.

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Polls

How have open source groups influenced the development of virtualization in telecoms?

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